Review Time
I have Bitdefender internet security. Bitdefender decided to take £47.40 from my account for their Premium VPN, a service that I do not subscribe to and have not requested. I have asked for this unlawfully deducted money to be refunded, without success to date. They have offered irrelevant and unsatisfactory things. I want my money. My bank have had to block this company. Be aware.An update - Bitdefender responded to my emails and said they would refund the money. My account was credited with the monies on 23 January 2024. I am pleased to say that, in my case, Bitdefender dealt with my complaint satisfactorily.
Bitdefender's customer care rep was concise and clearly described my path forward, allowing my concern to be solved in the fastest way while still protecting my machines.
The ease of contact with customer service is very helpful. The company representatives work with you in a way that works for you. They are 100% professional and 100% reliable...the best anti-virus on the market, in my opinion, and that is why I have been a long time customer.
A product I no longer use was auto-renewed. I contacted the customer service team to ask if I could be refunded for this product because I no longer the VPN product. They were very understanding and refunded the money and cancelled the auto-renew on my Primary product with them. The customer service team member was polite and courteous
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