Review Time
Worst company I have ever seen. I purchased over $700 in men’s clothing young men’s clothing set $205 back and I was going to just exchange But after this fiasco, I will never purchase another thing for them and I would Encourage with teenagers that love this kind of clothing purchase from them. It is a horrible.
I wanted to right this review because the item I had seen on Google was only from this company. There’s sooo many bad reviews and I did think twice about ordering however I made my order late Saturday night and it arrived today with Royal Mail. It’s perfect and sooo happy that it actually arrived 😂 thank you
It takes them 23 days to pack an online order. Please do not order online and just go to the store if you need to purchase from them. I asked about my order on 4th day and they said its will be shipped in 23 days!!?? Can you believe it? I can't. I wanted to cancel my order and they also refused my request. I'm frustrated. I have seen no big company ships this late. It's a joke. I will never order from here again.
I bought a dress last week and only Monday they said the dress is out of stock! I canceled the order and the money wasn’t refund yet! Now I don’t have dress or money and the dress was for a wedding this week. I’m soooo disappointed. I’ll never buy from them again.
Definitely give them a call instead of chat. Best experience with customer service was over the phone, with Ellen. Ellen took the time to understand my problem and provided a fair resolution and was efficient. We didn’t need a future discount or to be sent out a new item. Just wanted to receive a fair resolution for AF and us.On the other hand Jane from chat, seemed like she just wanted to get you off her chat.. she mentioned that she had multiple chats going. Despite being swamped with chats you shouldn’t make your customers feel like you don’t care about their situation.
I have had two orders lost by the delivery company ontrac and Abercrombie continuously uses them even though they are unreliable and sketchy. Ontrac has delivered two orders to the wrong address and has cost me hundreds of dollars. I refuse to ever patronize Abercrombie again and will deactivate my account.
This company is a crook. 😔I’ve been a loyal customer for over a year. Spending thousands with the company. I mainly purchase from their online store, and had no issues with getting packages delivered, until recently.I had a package go missing. They use a weird tracking courier service called “OnTrac” which I have never heard of before. For a large corporation like Abercrombie’s, wouldn’t they use a reputable shipper like Fedex, UPS, USPS, etc??? Anyway…. I did my job which was to track the package and notify Abercrombie of a missing package in a timely manner. They are refusing to reimburse, or redeliver, and told me to take it up with OnTrac.OnTrac is also giving me the run around and telling me to take it up with Abercrombie. What AWFUL business practice. To a loyal client who has spent thousands and never complains?By the way, if anyone is wondering. I ship all my packages to my business address. The safest address I can think to send it to because I don’t have neighbors. Just a front desk that I PERSONALLY manage. So the package can, and only would have to be, delivered INSIDE my business when doors are open, directly to ME! So sad that I will have to stop shopping here because the company has unfairly stolen my money. I’ll be pulling out my stocks from this company too. I can’t support a huge retailer who takes advantage of their clients. This company used to be known for being a huge bully, and looks like they still are. 😔
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