Definitely give them a call instead of chat. Best experience with customer service was over the phone, with Ellen. Ellen took the time to understand my problem and provided a fair resolution and was efficient. We didn’t need a future discount or to be sent out a new item. Just wanted to receive a fair resolution for AF and us.On the other hand Jane from chat, seemed like she just wanted to get you off her chat.. she mentioned that she had multiple chats going. Despite being swamped with chats you shouldn’t make your customers feel like you don’t care about their situation.
