This company is a crook. 😔I’ve been a loyal customer for over a year. Spending thousands with the company. I mainly purchase from their online store, and had no issues with getting packages delivered, until recently.I had a package go missing. They use a weird tracking courier service called “OnTrac” which I have never heard of before. For a large corporation like Abercrombie’s, wouldn’t they use a reputable shipper like Fedex, UPS, USPS, etc??? Anyway…. I did my job which was to track the package and notify Abercrombie of a missing package in a timely manner. They are refusing to reimburse, or redeliver, and told me to take it up with OnTrac.OnTrac is also giving me the run around and telling me to take it up with Abercrombie. What AWFUL business practice. To a loyal client who has spent thousands and never complains?By the way, if anyone is wondering. I ship all my packages to my business address. The safest address I can think to send it to because I don’t have neighbors. Just a front desk that I PERSONALLY manage. So the package can, and only would have to be, delivered INSIDE my business when doors are open, directly to ME! So sad that I will have to stop shopping here because the company has unfairly stolen my money. I’ll be pulling out my stocks from this company too. I can’t support a huge retailer who takes advantage of their clients. This company used to be known for being a huge bully, and looks like they still are. 😔
