I recently purchased a Philips Sonicare toothbrush and, unfortunately, accidentally broke the charging glass. While I acknowledge my responsibility for the breakage, I was disappointed with the fragility of the glass. Subsequently, I sought to purchase a replacement charging glass, only to discover that it is priced at $20. However, the major letdown is that Philips does not maintain spare part stocks in New Zealand. Instead, all parts are shipped from Australia, incurring a freight charge of $25. Consequently, the total cost for a replacement glass amounts to $45.I find this situation unsatisfactory, particularly considering the size and presence of Philips as a company in New Zealand. It seems reasonable to expect that a company of Philips' stature should maintain spare part stocks locally to facilitate smoother and more cost-effective transactions for consumers.While I understand that my situation does not qualify for a warranty claim, the absence of a local spare part inventory and the high shipping costs are discouraging. I urge Philips to reconsider its approach to spare part availability in New Zealand, as it significantly impacts the overall customer experience.As a result of this experience, I am hesitant to continue purchasing Philips products in the future. I hope my feedback contributes to improving the customer service and satisfaction with Philips products in the New Zealand market.
