Review Time
Was forced to use Adobe Acrobat to open a PDF. I started a 7 day free trial after which I forgot to unsubscribe. This is definitely my own mistake and that is how it is. The thing which is super frustrating is that they charge a massive fee for unsubscribing now. So either I pay a full year of the service or I pay for approximately half a year of the service in fees and then not being able to use it. I feel so screwed over. If it is possible to use any other company I would highly recommend it.
I've been an Adobe customer for nearly 20 years. Due to outdated two-factor authentication (old email and phone), I lost access to my account. I still have access to my main email and could verify my identity, but Adobe refused to offer any recovery process.Instead, support agents kept pushing for plan extensions and discounts, then canceled my subscription — without restoring access to my files stored on Creative Cloud. This is a clear violation of basic consumer rights and data access policies.Adobe has made me lose access to my own work and is hiding behind automated systems and scripted agents. I’m already filing complaints on national consumer protection platforms and considering legal action.
The apps are an industry standard and Adobe is a monopoly. So there's very little pressure on them to improve anything or care about these reviews. Many people have already said this but for such an expensive product customer support is ridiculously bad. It's nearly non-existent. I've been having issues with my apps randomly logging me out mid-session. After trawling through their website, finally found a link to chat to a customer support agent. Then agents keep dropping out mid-session, transferring me on to another agent as their "shift is ending", simply leaving chat without explanation. Absolute nightmare of Kafkaesque proportions. Hope Affinity or someone else kicks their ahh soon.
I have purchased a variety of products from Adobe. Actually, not purchased, rather, rented. I pay a subscription fee for being able to use the product, e.g. Lightroom, Acrobat, Photoshop. I don't mind the monthly pay, what is annoying is that you have to sign in occasionally, so it doesn't feel like you can work anytime. If the internet is down and you are not logged in, it doesn't work. The products are good, but the delivery is not great, hence the 3 stars.
Today, the same thing happened as it did last week. I went to open a document I was working on today (a book) and yesterday, and both disappeared as I was reopening them. I didn't do anything different. And just like last week, I was saving everything multiple times. When I asked for assistance last week, someone from their IT tried to get full access to everything on my laptop to fix the problem. I wouldn't allow this and asked them to walk me through it step by step. 15 minutes passed, and the person was still hassling me to give access through constant prompting. Right at the end, when he wrote that the matter needed to be escalated, my book appeared again. It just came from nowhere, just as it disappeared. Something is wrong with Adobe, or someone in their company is hacking my work. I pay for a subscription, and this isn't fulfilling the requirements I'm paying for. Because this is the second time this has happened, I would like to report a breach and escalate this matter to be investigated. I have highly confidential material saved in Adobe, and if my privacy and confidentiality have been breached, or my book is being stolen, this needs to be reported to the authorities. I have tried to contact Adobe today. However, this isn't their working hours so that no one can help me, and I urgently need my book so that I can send it to my lawyers tonight. My latest version has completely disappeared, this is 6 months of my work, 70,000 words..
Extremely deceptive business practices. I was charged for Adobe Stock, a useless service I did not sign up for, after my free trial for Adobe Audition ended. I guess they thought they could just sneak it in and I wouldn't notice? Hateful, hateful company. Tragically I don't have the option to avoid it, but you should if you can. At least they processed my refund without protest -- perhaps a sign they do this a little too often?
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