There’s a persistent bug that keeps prompting users to reset their Adobe passwords, and it’s been ongoing for months. I find this extremely unprofessional—especially considering how expensive the service is.I just called the helpdesk and encountered the usual passive-aggressive and unhelpful attitude. The representative tried to shift the blame onto my account, despite the fact that agents are fully aware this is a known, unresolved bug. To buy time, she attempted to transfer me to a so-called “special department,” which felt even more insulting.Adobe—given how much you charge your customers, just fix the bug. Enough is enough.
