macromedia

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Great at Sales - Lousy at service

I paid $239.88 for Adobe Acrobat Pro and have not been able to download the software. When I called 1-800-833-6687 to ask for help, only AI would talk and ask limited questions. I could not answer them and pressed 0 repeatedly and Adobe hang up on me. Interestingly if you call Sales at 800-585-0774 you get a real person in 1 minute, who then basically hangs up on you when you tell them your experience has not been good.

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Date of experience: May 20, 2025