Dell outlet sales is horrible & Customer Service is no better. Bought 5 or 6 Dell computers over the years starting back in the 'dude you're getting a dell!' days(when they were good). Tried to buy another last week, and on the day it was to arrive (7 days after the order was placed) I logged on and found that they cancelled the order without any notification whatsoever. Reason shown on website: "We couldn't verify some or all of your information." I knew that was BS, so I called CS and was told they cancelled it because it was not in stock. I said "it was in stock the day I paid for it". And as I spoke to the rep, there was one just like it in inventory right then - I was looking at it on my screen. But, he was an automaton who could only repeat that one sentence someone gave him to read, so that was going nowhere. I asked for his Spv. He put me on hold then came back and said his spv said to 'reboot the order' - yea, not talking to u.s. reps here.... I said, why? So you can not ship the next one too? He made zero effort to keep the sale or serve the customer. So I told him what they can do with their computer and themselves. What a pathetic excuse for a US company Dell has become. And you can't get a supervisor on the phone? Run away!! Never again will I buy a Dell Computer.
