Review Time
Today I received a notification from my credit card company indicating that there had been a charge of $39.00 to my card from consumerreports.org. I received NO email notification (It IS possible that it went to spam.) When I called to cancel the account, I was told that I would be refunded $29. I asked why that was when I received NO notification of the upcoming charge. Alexandria told me that I received a letter in the mail, but I did NOT!!!!!!!!! I told her that I received no letter and no email, JUST a notification of the charge on my credit card and I was calling right away to take care of the issue. She said that was basically too bad and when I asked to speak with a manager, she refused to give me one!!!!!! VERY, VERY RUDE customer service!!!! In addition, I received NO NOTIFICATION, YET I have to pay $10!!!!!!!! For what!?!?!?! DONE WITH CONSUMER REPORTS FOR GOOD!!!!!!!!
Became a recent member. Be careful as digital membership does not provide access to magazines. That is my fault.However digital access on Android phones is very, very frustrating. Firstly you cannot stay logged in. Secondly you have to change your password every time as the log in provisions on the app do not work.
I was contacted by a headhunter looking for freelancer to work for Consumer Reports Inc. It turned out the headhunter was impersonating a real person and using her stolen business card (police is already on the case). I played along. Now I got a contract to sign from Consumer Reports (may be fake)?
As many reviewers have noted, Consumer Reports routinely charges and overcharges for annual subscriptions; and fails to address billing issues and cancellations. My experience indicates they are antagonistic towards their customers, failing to honor cancellations; with an awful customer experience. For a publication supposedly focused on Consumers, Consumer Reports fails in almost every possible way.
They tout consumer support and transparency, but for their renewals, they're terrible. Rec'd >6 letters to renew mag, many emails about reviews/promos, but zero advising of digital exp. Play Gotcha if you don't cancel before renewal. Called, spoke to CSR and Sup'r, they acknowledge this is their policy.
Two years ago I canceled my subscription. I stopped receiving the magazine. Sadly I didn’t catch the $59 auto pay on my credit card in 2024. Fast forward to this month and I saw a random $59 charge so I called the credit card company, it was for Consumer Reports. I called Consumer Reports and they said I didn’t cancel and they would not refund my money even though I had not received any issues of the magazine since I canceled. Rather ironic for a consumer watchdog organization!
This is the second time that I have signed up with CR and had troubles. The first time they were charging me double per month and had to go through a lot of rigamarole to get refunded. This recent time, I believe that they kept me subscribed even though I had unsubscribed. Fraud.
I was apparently set up for auto renew which I was unaware. I received an email that renewal was coming up. I replied to cancel my membership. I was charged $39 anyway! I spoke with customer support and they would only refund $29. They were charging me $10 for 3 days which I never used. I haven't accesed their site even in a year. Customer service was rude, talking over what I was trying to say. Made me wait on hold for 20 minutes to speak with a supervisor. Still no help. I feel so ripped off. Kept hearing from them how they were a non profit. So that gives them the right to steal my money?
Both a lousy tool for consumers and a crooked company. I got a subscription to try to get guidance on products for a renovation. It was totally useless - no actual reviews, just stars, full of outdated products that are no longer sold and missing current models, and missing large categories of products (no section for bathtubs, for instance). I should have cancelled it immediately but made the mistake of putting it on the back burner relying on the promise at sign up that I could “cancel any time” and get a prorated refund… which turned out to be a lie. I just called them and was told their policy changed to no longer give any refunds and I got an email about it before the policy changed to explain and give me the opportunity to cancel. I went and found it, this is what it said: “ This email is to notify you that we are updating our User Agreement to reflect a change in our Refund Policy, effective April 9, 2025. This revision outlines how refunds will be issued. By continuing to be a member after the effective date, you accept and agree to the updated User Agreement.” I don’t know about you, but I would not say that that is a clear notification that they are NO LONGER OFFERING REFUNDS!!! This is a really absurd fraudulent practice and makes it clear that this place lacks any moral fiber and is definitely not a legitimate nonprofit.
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