Review Time
bought a philips ambilight 50inch led tv through amazon in 2022. under warranty repair or replace, the screen indicated a crack. the crack generated on the tv screen rendered it useless. contacted philips for repair, sent pics. they declined to assist under warranty claiming i must have damaged it. despite poor quality phone pics, and a statement from them saying that they were unable to tell how the screen could have been damaged, they refused service. the screen has no visible or actual damage thats why!. none whatsoever. needless to say the warranty appears to be worthless the repair guarantee worthless and the customer service woeful at best. would never buy from this company again or recommend it to others. should have bought a samsung instead.
Both customer service and the product was shocking.They are sending out used, machines covered in other peoples hair. Huge scratch across the machine and no one seems to care! When you’re spending over £500 you would expect so much better than this. Please don’t bother wasting your time and money.
My review of Philips and its 3000 Series STE3180/30 stand-up steamer was very disappointing. Upon receiving the product, it was obvious that the packaging had been opened and bore signs of previous use and visible damage. This was unexpected for a new product and made me unhappy with my purchase.To make matters worse, the service I received from the Philips online store was far from satisfactory. The representative I contacted was unhelpful and seemed unwilling to address my concerns. The final correspondence was shocking, as they tried to convince me that I had ordered a used item at the price of a new one and refused my request for a refund. Such treatment is totally unacceptable.The entire experience of shopping at the Philips online store was unpleasant, leaving me confused and disgusted with the company and its service. I strongly advise others against using their services based on this disappointing encounter.
Reported a fault with my TV, TV within warranty, sent a photo of the glitching effect etc, they arranged a service visit from Craig Avon TV repairs with minimum fuss, new screen fitted and working perfect again. Customer service at Phillips were great to deal with, cannot fault them at all.
I had two Sonicare brushes that stopped working within a couple months of each other, these units were about 3 years old.I had the wonderful opportunity to be helped by Carlsonkane, a Customer Experience Specialist. He looked up my info, I sent him a picture of the defective units and he promptly initiated a replacement for both.Carlson was clear, concerned, articulate, understood the product issue and detailed out how and when the replacements would be sent.I never expected replacements, I was only trying to bring a potential product issue to Philips awareness.Unfortunately I did not stay on the phone to take the survey as I should have but want to thank Philips, and especially Carlsonkane, for the help and professional that was extended to me during our conversation.
I agree with other feedback, the cashback offer to be received within 14 days is a total joke. I have also been waiting (Mothers day deal), and each time I email I am told another 1-2 weeks, my claim is escalated. What a load of rubbish, DONT ADVERTISE A CASHBACK IF YOU CANNOT KEEP TO YOUR CONDITIONS
Purchased an air fryer with a Phillips $100 Mother’s Day cash back promotion attached. Registered the claim no problems. Claim accepted and approved (2 days later)with an email from phillips advising to allow 14 days for money to be paid.21 days later I contact Phillips as money not paid and was told another week or 2. 10 days later still no money contact Phillips and am told another week or 2. I complained and finally a manager advised payments have a technical problem and it would be another 3-4 weeks.This mega corporation is a joke and has pathetic customer service. On principle we will never buy another Phillips product
I have a Philips TV model 50PUT6400/12 suddenly the TV made an update and now its not possible to log into Google , I have been trying for months to get a solution for this , impossible to contact support , this is sure my last Philips product ever , support doesn't exist at Philips
I recently had the unfortunate experience of dealing with Philips. To put it bluntly, my encounter with their products and customer support was nothing short of a nightmare. The lack of support and the sheer impossibility of contacting their customer service team left me feeling utterly frustrated and disheartened.I purchased a purifier/humidifier, expecting it to be of decent quality and functionality. However, it quickly became apparent that this assumption was gravely mistaken. The device malfunctioned within a few years of use, rendering it completely useless. Despite my attempts to troubleshoot the issue by following the instructions provided, the problem persisted. This was when my struggles with their customer support began.Trying to contact Philips customer support proved to be an exercise in futility. Their website boasted a "24/7 customer service" claim, but in reality, it seemed more like a cruel joke. The lack of support not only left me feeling abandoned but also left me with a faulty product and no way to resolve the issue. As a consumer, I believe it is reasonable to expect some level of assistance when facing problems with a company's products. However, Philips failed miserably in this regard, leaving me with no choice but to abandon their malfunctioning device and seek a solution elsewhere.
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