philips

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Purchased an air fryer with a Phillips…

Purchased an air fryer with a Phillips $100 Mother’s Day cash back promotion attached. Registered the claim no problems. Claim accepted and approved (2 days later)with an email from phillips advising to allow 14 days for money to be paid.21 days later I contact Phillips as money not paid and was told another week or 2. 10 days later still no money contact Phillips and am told another week or 2. I complained and finally a manager advised payments have a technical problem and it would be another 3-4 weeks.This mega corporation is a joke and has pathetic customer service. On principle we will never buy another Phillips product

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Date of experience: May 16, 2023