gumroad

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5 Star
14%
4 Star
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3 Star
2%
2 Star
2%
1 Star
82%

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Love using Gumroad to sell digital products.

I've been using Gumroad for 6 years. Setting up my online store was easy and I've had a great experience selling digital products in that time. Wouldn't think of switching to a different online store.Some great features of Gumroad:-Incredible customer support-I can e-mail all my customers time from within Gumroad which makes updates easy-Great accounting and analytic tools for doing taxes-No annual fee to use the site-Refund a sale in one click-My products appear in Gumroad searches-Generate discount codes for customers-Over pay and tipping option at check out -Owner of the company responds to my e-mails-Add anyone as an affiliate and give them a cut of your sales

5
Date of experience: Aug 17, 2024
The support never reply

The support never reply, just post the scam information in their public channel, and do not pay to them, you won't get anything

1
Date of experience: Aug 16, 2024
HORRIBLE SITE

HORRIBLE SITE. Every step of the process sucks now. Cannot view any reviews for a product, except the fake glowing positive ones they force on the product page. Library screen is AWFUL and wastes so much space making it difficult to browse. All round AWFUL site for BUYING ANYTHING.

1
Date of experience: Aug 13, 2024
Horrendous customer service

Horrendous customer service! I’m still not able to log into my account and the customer representative, Jayson, has been terribly unhelpful. I remembered the email and password but cannot login with two factor because I no longer have access to that email. So I contacted customer service and they asked me to prove my identity by providing details of what I purchased and when. I provided a detailed list of what I purchased and the seller I purchased from, but noted that I no longer have my credit card information because the purchase was from years ago. Jayson’s response was basically that my information was wrong (without telling me what was wrong) & then he asked for my credit card information. I don’t think he even read what I said! I spent so much time just trying to get into my account. Plus they respond in the middle of the night, like at 9pm, rather than during the day. The company is based in Sf, California, so it makes no sense. They don’t respond during business hours.I advise avoiding gumroad if possible. These ppl don’t know what they’re doing. Responses are slow and unhelpful.

1
Date of experience: Aug 01, 2024
I opened a store on their platform 2…

I opened a store on their platform 2 weeks later I received an email to tell me that your account is temporarily suspended. I contacted support to find out the reasons, I never received an answer .

1
Date of experience: Jul 29, 2024
This company stole my earnings

This company stole my earnings, approximately $50, and disabled my account without any humanity

1
Date of experience: Jul 09, 2024
I worked on a course for weeks and all…

I worked on a course for weeks and all the content disappeared. Painful nightmare. I should have just paid for another platform. Never again. over 20 modules gone

1
Date of experience: Jul 25, 2024
This is a complete trash company.

This is a complete trash company.I made my first sale today, delivered the (digital) product to the customer only to discover my account has been closed after 2 hours.This is happening to a lot of people and they don't even give valid reasons. I recommend to stay away from this company

1
Date of experience: Jul 24, 2024
Gumroad is a scam like its sellers

I subscribed to a paid service of a seller, it never happened. no communication or feedback. Zero assistance from Gumroad, not interested in helping. They are happy to protect and harbor these scam vendors they carry. Stay away from this website and its sellers.

1
Date of experience: Jun 01, 2024
Not a reliable and honest company

A company with opaque rules and double standards. If you want your store to stop working one day, simply because one of the gumroad employees didn’t like it, this company is for you...

1
Date of experience: Jul 10, 2024