Review Time
One star, used to be a five star for me, however with this new AI support system, none of my issues could be solved, there seems to be no actual humans able to respond to support emails.Same issue a few months back, was solved in less than 10 minutes by an actual human.Beyond disappointed.
The main issue I’ve encountered with Gumroad is that the platform’s owner seems to prioritize his personal goals over those of anyone else. This approach has turned Gumroad into a hugely unreliable partner and made it an unpredictable platform. A loose cannon. A weak link in your business stack.In my years using Gumroad, I’ve faced several major issue:1. Persistent bugs and UX/UI issues that remained unresolved for years.2. A high incidence of chargebacks fraudulent buyers compared to my other platforms.3. Sudden, and very significant Gumroad fee increases, with no appreciation for the highest-earning creators, especially those who were early supporters. Effectively, all top-tier quality quality creators were forced to leave in early 2023.These experiences suggest a focus on short-term gains at the expense of long-term creator relationships.
Gumroad The platform claims to empower creators, but it actively supports scam websites and those selling copyrighted content without proper authorization. This not only undermines the trust of legitimate creators but also allows dishonest sellers to profit at the expense of others. Gumroad's lack of accountability and proper moderation is unacceptable for a platform that markets itself as a safe space for creators and buyers, I cannot recommend this platform to anyone, a sketchy company.
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