Review Time
My account got suspended after one day, even though I did not violate any of their Terms of Use and ask them why they suspend my account. But they just told me to use another platform instead. Well, I WILL and I'm glad to know how unreliable this platform is before making more sales, as they could suspend my account without any valid reason.And as they said to me by email:"I would advise that you look into using an alternate marketplace site"So yeah, stay away from Gumroad and use another platform.
Poor service. Used a billing address from my country and payment but was charged VAT from another country purely because I was on vacation in another country. I had no warning that I was going to get this added and they 'stealth' added the cost after confirming payment. Told they could do nothing about it.
Never in my life did I imagine giving a 1-star review for any business, but unfortunately, there's a first for everything—and here I am. I design and develop WordPress themes, and to my surprise, I found one of my themes being sold on their site by someone I don't know. I contacted Gumroad, provided proof of ownership, and asked them to take the listing down. It's been a month, and I haven’t heard anything back from them, and the product is still there.It has been extremely frustrating and disappointing. I hope Gumroad values creators' intellectual property better, upholds higher moral standards in conducting their business, and filters their creators more thoroughly.
Bought a product through them last week. The software does not work. Asked Gumroad for a full refund. Gumroad conveniently stated they are a "Middleman" (their term, not mine), so only take payments and refunds are nothing to do with them. Beware folks they who play both ends of the retail game.
I've been selling on Gumroad for years along with my wife.All of a sudden, they change their policy on NSFW creators (the ones who built their platform to be as influent as it is today) and we get our account suspended and removed.This happens at the same time as someone used a fraudolent card and, guess what they did? They REFUNDED HIM. So, not only I lost money multiple times (this happened as well in the past) but I would have lost even my salary and livelyhood if I had nowhere else to go.To make things worse, when I was facing piracy, they refused to give any help.Do not use this site. It's literally the worst when it comes to your rights as a seller.
I bought an indicator on this site that promised a refund. I asked them to unsubscribe my account but they conteniue to ask many questions by email and do not accept it. They do not accept to turn off monthly subscription and I had to cancel my bank card and take another one. They are scammers at all. Do not pay them any thing. They also may stole your bank details. GUMROAD IS A SCAM!
I bought a "guide" on this site that promised a refund if you asked for it. The moment I asked for a refund the product page was removed. Also - the purchase through PayPal was an "Automatic Payment" by default. Had I not noticed and turned this off, they would have taken money from me monthly without my knowledge. Avoid at all cost - GUMROAD IS A SCAM!
posted an ebook, made 20 sales and they suspended my account! when i asked them the reason behind it, they simply told me that my sales were fraudulent and told me to go use another website! i even told a friend of mine to buy my ebook with 100% correct info and corresponding ip address and they still argue that 100% of my sales are credit card fraud avoid this scamming service!
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