bitdefender

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5 Star
63%
4 Star
5%
3 Star
5%
2 Star
5%
1 Star
21%

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Nice First impression

I downloaded the free trial of their antivirus After switching from another brand. I noticed that my Windows app was ok but Bitdefender Central was showing me and errore about my device. I couldn't fix It by myself so i contacted the customer support by the chat in thir website. They were fast and in few replay we could fix the error.I Will use this free 30 days and if everything Is ok i Will purchase the product

5
Date of experience: Apr 13, 2025
Terrible product and customer support

In my opinion, Bitdefender is a scam regarding their subscription process.I purchased their $29.99 yearly plan good for one year. After installing on my pc and android phone, I found out it would not work on my Fire Tablet, and every time I tried to get it to install on my phone, a pop up stated I needed to purchase a more expensive subscription. I tried and tried to get in touch with their customer support but was disconnected after being transferred twice, on hold for over 15 minutes!Do not buy this "security"!!!Update: Bitdefender's response was to file a complaint via the link they sent. There is no such thing, AND, their "customer support" number is listed in response. So if I can't get through to their "support", what good is their information!

1
Date of experience: Mar 27, 2025
Bitdefender appeared to offer good…

Bitdefender appeared to offer good protection, but as with everything there's hidden problems that Bitdefender would like to keep hidden. One example is: When US based ip addresses search for Bitdefender ratings and reviews, the company has manipulated Trust Pilot to show only .au results. Not .us reviews. My company and my wife's accounts were compromised and majority of the activity came from Romania, Germany. Bitdefender had no liability though, because they are protected under the online user agreement. Let's stop and think about this for a moment. Think about all the times you heard about identity breaches in the news from either Microsoft, our healthcare system or even the US Social security offices and let's not forget about the IRS or cred karma or Equifax. What I found worked best: creating impossible passwords using several special characters. Example: $#@&+€√π% along with numbers and random letters. And never using the same password twice. My email address is even crazier but it works well. It's something like: 70$+90T@ whatever you choose for com. You see, most emails and passwords can be found or discovered because people use names or words in emails and passwords. Stop using logic in your password. Finally: go to the store and purchase a physical address book and write down your passwords there. Don't take a pic of it and never use the same password twice. P.S. I found it helpful to restart my devices once a day. It's crucial to hit restart and not shutdown and then just power back up. Most devices reset on restart and not shutdown.If you're a Yelp user, then you may be at risk because YELP made a few deals with Microsoft and is in your life ( like it or not ) to Yelp or not to Yelp is the question.Remember check for steering to: au site results and type .US every now and then. Oh and my financial losses equated to just over $300k trusting Bitdefender. I'll never recover my losses. Thanks Romania, enjoy my money.

3
Date of experience: Apr 01, 2025
Bitdefender offert us a total securiy…

Bitdefender offert us a total securiy for my network. Its easy to work with and wenn running a few scans of all the ports it ddidnt find a way in even AI didnt. it monitors the systems well and in notifications you can clearly see what site caused problems and got blocked. The Vpn works wel and we like normal can use netflix etc. The customer service is within 24 hours adressing my problems 1 by 2 very efficcient.

5
Date of experience: Apr 10, 2025
Excellent

So helpful.

5
Date of experience: Apr 09, 2025
good product with good support

No Body

5
Date of experience: Apr 09, 2025
Bitdefender corrupts windows 11 driver

I would like to report to the engineers that there is a major bug in the Total Security Software which requires a fix. When iBitdefender total security is installed the program caused a error with the "Standard NVM Express Controller" driver under Storage Controllers in the Device Manager in Windows 11 Home. When an external SSD drive is connected to a Thunderbolt 4 USB port it results in an error in the NVM Express Controller driver and the external SSD drive is not recognized by the operating system unless the system is rebooted. I confirmed that Bitdefender was causing the driver error by uninstalling Bitdefender which solved the problem and reinstalling recreated the driver error. When Bitdefender was uninstalled the external SSD drive is able to be hot swap when attached to any Thunderbolt 4 USB ports and there was no longer an error in the driver for the NVM Controller

1
Date of experience: Apr 07, 2025
Very frustrating

First, so many sites will not connect where I have to go and disconnect it. Then there are many ,many times, like right now. When ot will not disconnect for hours, even when I reboot my phone. I have had this now on my android for 8 months and I think I am going to un install it and stop paying for it.

2
Date of experience: Apr 07, 2025
It works great and if you need help.

It works great and if you need help.Just ASK!

5
Date of experience: Apr 07, 2025
Can no longer block websites in Online Threat Prevention!

I recently found out that BitDefender has removed the ability to block websites under "Online Threat Prevention". BitDefender Total Security appear to have this feature in Parental Control, but it has been removed from "Online Threat Prevention". I do not want to block a website for a child, I want to block it globally. There are instructions for how to so this all across the internet, but the "Action" dropdown under Exceptions is no longer there. It is disappointing when a company removes key features from their product. After years of being a loyal customer I am not going to be renewing.

3
Date of experience: Apr 07, 2025