Review Time
The quality of my successful customer service experience is due to Will P. I came to AWeber with some complex challenges. This was not a one time or a quick fix. He resolved all of the issues. He did not, and would not, give up or stop until everything was solved. This is the kind of customer service AWeber should strive to deliver always.
I subscribed to to Aweber 4 months ago I have had non stop problems with communicating with the support services, the worse employee to deal with is Amanda who just disappears in the middle of resolving issues.Most tech companies are difficult to communicate with but Aweber takes it to another level.Avoid this company at all costs.
We have been working with Aweber for more than 7 years. WE SAY: forget about your easy life with the 2025 aweber interface changes !Up to present they had easy and manageable campaigns. In June 2025 they changed campaigns to workflows as to match Get Response interface and our new experience is TERRIFYING. We have long automated training for employees - more than 80 e-mails training, this needs a very compact view of the e-mails and timings, we always introduce new training e-mails that need to be very specifically added in the Workflow. ... . After having changed their Campaigns interface the user interface has become a true NIGHTMARE. Before we could see 15 messages + timings on one page, with an easy scroll on whatever point of the campaign. Now they display a BIG SQUARE on the page, NOW WE CANT SEE ANYTHING inside the workflow WE CANT look anymore inside for the right place to introduce the new e-mails.If you want to add a big problem into your life, that is killing time and your nerves work with the new Aweber Workflows. your life will have a new dark dimension.
Tried to sign up to a newsletter but couldn't. Contacted the site admin who said AWeber were blocking it. Got in contact with them and they said they weren't blocking it, and asked for screenshots. Sent them the screenshots and they then said they had unblocked it. I asked why it was blocked because I own the domain, and as far as I am aware, I have been the only owner. They refused to elaborate further. So I have no idea why they decided to block me, if they're going to do so again in future, if they've just unblocked a single address or the entire domain, etc. Just seems ridicculous to have so much secrecy around signing up to a newslettter.
My customer support representative from Aweber is awesome. Will guided me to upload a digital offering and supported my process of linking my offering to a payment platform. He helped my business communications look professional. My Aweber representative Will, is patient, a good listener, and has technical expertise that not only is solutions based but creates an ideal outcome for my clients and customers. I am so grateful. (-:
I have been using AWeber for a few years now, and it is remarkable how progressive they are in making continuous, valuable improvements all the time! The AI newsletter assistant is invaluable and helps me easily create and send regular communications to my tribe. Today, I accidentally deleted a subscriber. I couldn't remember all the details of the subscriber to recreate it, and I turned to AWeber support for help. Amber to the rescue! She was kind, helpful, and worked with the tech team to get the subscriber restored. Every one of my tribe is important to me, and I am so grateful to Amber and AWeber for helping me from A-Z.
My friend warned me with using aweber. He said they removed his account because of someone complaining about receiving an email, when all of his leads were from FB marketing. Deleted his entire list and did not have the courtesy to reply back to him. I tried them anyway as it is a straightforward platform to use. Worked okay for a few days and then emails stopped sending. I emailed them. no reply. A few days later I told them not to worry, I have moved to Constant Contact. Aweber email me back straight away trying to keep my business. I told them don't bother. Then emailed them 2 days ago about how to downgrade my account so I am not billed as i would like to keep it as a backup. No reply. Just deactivated my account and deleted all the content. Absolutely one of the worst customer service experiences I have had. Buggy software. Keep away from this company, They're a total joke, only after your money. After they have your money they dont care. They dont even reply back or try to justify the overwhelming bad reviews on Truestpilot which is telling.
Claim your business profile now and gain access to all features and respond to customer reviews.
