Review Time
I have shopped at DSW for years! I love heels and they always have the nicest heels! They have the best sneakers in my opinion! Their discounted section also has very nice shoes for a decent price. My husband also finds him a pair of shoes for himself every time we go! You can’t go wrong with DSW!
At least three times I received a coupon in the mail for something like $20 off if I spend $50 etc. However, when I tried to use the coupon, I get a message saying that this was used already. This is really fake advertising. Is DSW issuing one coupon to millions of customers on a first come first served basis? They should not try to get customers using deception.
VERY Disappointed in DSW's Baiting you to give up your E Mail or Texting to give you a Bogus 15% "discount" when they exclude everything or just about everything they sell. What DOESN'T DSW "exclude" from their "discounts" of shoes? N O T H I N G ! That's right, Nothing! I'll never buy another item from them!
I was surprised to enter DSW today. I went to picked an order item and the store was in completely disorganized, there was boxes everywhere and the young lady behind the counter give me attitude because I asked her if I need to give her an ID to pick up the package, she said “no.” If IDs are not required please remove this requirement from the emails that are send to customer. Customer Service in this store used to be amazing, but when you have this young people working they do not care about the customer the way older people do. I also bought another pair of sandal and she didn’t ask about my rewards point.
I had a very unsatisfactory experience while visiting one of your stores in Virginia, at 9880 W. Broad St., in Glen Allen. I had come in to look for a pair of sneakers and had decided on a pair of Saucony’s, for $64.99. While in the aisle I asked one of the sales associates if I could use a DSW VIP coupon I had in my possession, which was $30 off if one spends $49. She looked it over front and back and said it was good. So I waited in line with my 90-year-old mother who wanted to buy a pair of sunglasses which I also charged. The line was about 8 people long when we went to the register. To my dismay, the cashier would not apply the coupon. She said it did not cover the Saucony brand. She then showed me a yellow sheet showing the numerous brands (all popular) excluded from the coupon including Saucony. I feel this is misrepresentation and fraud on several levels: 1) On the coupon itself, there was no mention of popular brands being excluded. This omission is not representative of good business practices and kind of a teaser to draw customers in which is very misleading. What’s the value of a coupon if most brands are omitted? 2) The personnel in the store shouldn’t say a coupon is valid, when it isn’t. 3) The cashier stated that signs were posted in the store showing the exclusions. There were none apparent on the aisle where I shopped and I did not see any very visible in other parts of the store or else I would have thought twice about the purchase. Because of this, you can expect to lose this customer. Famous Footwear honors their coupons and doesn’t mislead the customer till you are at the point of purchase, after telling them the coupon is valid, and invalidates the discount. Poor form, and poor business practices. You should address this at your earliest opportunity.
This place is a racket. They send me coupons and $ off and savings with codes, but for the past 3 times I’ve gone I’ve been told “you can only use that online” for coupons that state that nowhere or “this item doesn’t qualify for that savings.” I have NEVER had a coupon/ reward work there. I’ve bought my last pair of shoes there. Please support other places that won’t give you the run around when you’re just trying to keep your head above water and save a buck or two where you can.
We ordered a replacement pair of shoes for a pair that my son LOVED! They shipped the wrong shoes (wrong brand, wrong color and still had security tag on them). When I called, the original shoes were no longer available and my son is devastated!
Don't trust the call center!!!!! Still waiting for my refund.Then I order a pair of sneakers, I received the email confirmation. I called to complain about a refund that I have been waiting for awhile now from another pair of shoes. Received an email a few hours later that the sneakers I ordered was canceled!!!!! Call Center said there was a glitch in the system!!!! Very unprofessional...Will never order on line again...Have not been happy with any pair of have ordered...they seem like rejects!!!!
I have been shopping at DSW for years and never have been disappointed, everyone has always been so helpful. To me shopping for shoes is stressful, it takes a lot of walking through the store to find what I need because I am picky. When I get to the register to pay I am tired, so having someone personable and people friendly at the register is nice. Thanks guys.
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