Grace White

Reviews

Review of kayak

Kenny helped me rebook my flight in a…

Kenny helped me rebook my flight in a crucial time. He was helpful, friendly, professional, and genuinely seemed to want to help me fix my problem. Thanks Kenny!

5
Date of experience: Apr 06, 2022

Review of wikipedia

Biased and unreliable

Wikipedia is biased and unreliable. At colleges and high schools, it is considered inappropriate to even use wikipedia as a source.

1
Date of experience: Feb 03, 2025

Review of chase

Unauthorized transactions allowed

Chase allowed 2 unauthorized transactions one for $1800 and another for $225. I had to close my account. it's insane how your money isn't safe there

1
Date of experience: Jul 22, 2024

Review of chase

Good Job Chase in protecting my money…

Good Job Chase in protecting my money and private info. Data breaches at banks of this magnitude need consequences. They take no responsibility. Chase just left the door wide open and hackers had a field day with our accounts

1
Date of experience: Sep 03, 2024

Review of ancestry

Shit company

Shit company. I have email .fr not .com but this shit 💩 company change it from .fr to .com. I didn’t receive notification after that I try to change email I can’t. Update information after that I received kit I sent kit 2month after. They cancel it I don’t know why and they told me I will receive an other kit. I asked refund they said no I had to contact my bank and open dispute. There is lot off dna 🧬 company in market don’t use this shit.company they are not professional

1
Date of experience: May 07, 2025

Review of outlook

Abselutely awful costumer support

Abselutely awful costumer support. I have had my email for over 20 years and have been locked out for no reason. I have important very important documents, medical records and reports for my disabled son on the account. It would take 2 seconds to verify it is me with a phone call but after hours in chat with support I have gotten no where. I have completed over 10 recovery forms and no response in over 4 week despite u saying I should here back in 24hours. I have spent hours on char with support who just say that will chase it but nothing actually happens. I am now considering legal action as you are nit giving me any ither option. very very disappointing and very let down by Microsoft. Of I could give 0 stars I would.

1
Date of experience: Jul 01, 2024

Review of hotels

False advertising of hotel, no refunds.

Paid for a hotel in Rome when we arrived, it was nothing like described. The room smell of a sewer, the bathroom was down a steep flight of stairs, which had a basic cheap plastic corner shower,a treadmill and another exercise machine in it (why?). We couldn't open the windows, because instead of the city view, we were given a basement room, where the windows were under the street grilles,and also had bars on the windows. It made us feel sick. We were there an hour out of four nights, I contacted hotels.com to sort the refund. They gave the hotel owners 72 hours to reply, not telling them to give the refund, but asking if they would return the money. The hotel didn't reply, until after they knew our 4 days were up, and we wouldn't be in the country anymore, refusing the refund. Hotels com wont do anything, and when I wrote an accurate review, that review was also declined, so there are no accurate reviews for the property. No wonder the reviews made it out to be better than it was. Have used hotels.com before, but this will be the last time, as they clearly do not look after customers, and don't get their money back, even when a hotel has been falsely advertised, and it is impossible to stay there.

1
Date of experience: Jan 15, 2025

Review of duolingo

It is impossible to end annual subscriptions

DO NOT SUBSCRIBE!!! Program is ok but very basic. It is a good starting point. I do, however, want to warn people against signing up for annual subscriptions. Duolingo makes it almost impossible to end your subscription and they will not warn you that it is coming. It just shows up on your CC. There is no number (of course) where you can talk to a live customer service person and the "help desk" simply lists a bunch of emails based on you problem/question. JUST DO NOT SUBSCRIBE

3
Date of experience: Apr 17, 2024

Review of bedbathandbeyond

Product Review for SAFAVIEH Handmade…

Product Review for SAFAVIEH Handmade Martha Stewart Collection Berthild Checkered Wool RugI purchased the SAFAVIEH Handmade Martha Stewart Collection Berthild Checkered Wool Rug (9’ x 12’, Black/Beige) from Bed Bath & Beyond, but unfortunately, my experience with this purchase was disappointing.The rug arrived folded instead of rolled, which caused permanent creases that have visibly damaged its appearance. Additionally, the packaging was dirty, which was not acceptable for a product at this price point. I contacted customer service, and while they promptly provided a $50 partial refund for the dirty packaging, they refused to offer further compensation for the damage to the rug caused by improper packaging.I was offered a full refund if I returned the rug, but returning a 9’ x 12’ rug is inconvenient and impractical for me. Despite my attempts to resolve the matter, customer service stated that their system prevents them from issuing further compensation or overriding the initial refund.While I appreciate the partial credit, it did not fully address the damage to the rug. I expected better packaging and resolution from Bed Bath & Beyond for such a premium product. I hope the company improves its packaging process to prevent damage to similar items in the future and provides more flexibility in handling customer concerns.“A Shadow of Its Former Self”I used to love shopping at Bed Bath & Beyond. About 10 years ago, this store was known for its excellent customer service, high-quality products, and generous return policies. It had a stellar reputation, and I was a loyal customer.Unfortunately, my recent experience with them shows how far they’ve fallen. I purchased a SAFAVIEH rug that arrived damaged due to poor packaging, and while I received a small partial refund, the company refused to provide further compensation for the damage. Returning the rug would have been too much of a hassle, given its size. Their customer service repeatedly told me they were “unable” to help any further, which left me feeling unheard and frustrated.After leaving a review on Trustpilot, I saw many others had similar one-star experiences. It’s clear that this level of service is a pattern and not a one-off issue. It explains a lot about why the company went out of business.It’s sad to see a company that was once so reliable lose the trust of its customers. I hope they serve as a lesson for other businesses about the importance of maintaining quality, integrity, and customer care.

1
Date of experience: Oct 11, 2024

Review of amazon

Really frustrating

Really frustrating. Twice I tried getting help from chat. They've reffered me to en e-mail adress I should write to both times, that does not work. It doesn't accept incoming e-mails? I jujst need someone who can help me and who speaks English. Very frustrating to deal with. Use another Amazon website if you can! This is getting really stupid. I call them and wants to speak with someone who speaks english. Then they say one moment and put me on hold. After a while they just ends the call? What the hell??

1
Date of experience: Feb 13, 2018

Review of zara

Don’t use Zara’s online service it’s…

Don’t use Zara’s online service it’s dreadful. I love the shop but the online service is the worst I have ever experienced. I wish I’d read the reviews before ordering from their website. Take your money elsewhere, they don’t deliver the goods, don’t provide updates and you have to jump through hoops to get a response. My order never arrived, I chased for an update, visited the shop, nothing…told just to wait longer.I was originally advised the items had been posted but the tracking info never updated, and the item never arrived, I am out of pocket and all Zara say is the item is now out of stock and I will be refunded at some point. ❌❌❌AVOID AT ALL COSTS❌❌❌

1
Date of experience: May 27, 2024

Review of thriftbooks

Super Impressed!!

Wow, I just received my book in beautiful condition and not damaged in shipping - and a super price for the condition and the rarity! A great experience as a first-time buyer with ThriftBooks. Not only was it in wonderful condition, but you kept me informed about my order, when it shipped, a tracking number and timely updates. All these the reasons to give 5 stars and a guaranteed return customer. Thank you very much!!

5
Date of experience: Jun 13, 2025

Review of southwest

Cheap airlines and really good about…

Cheap airlines and really good about changing flights. Its no frills (open seating, no first class, etc), but if you want inexpensive flights without the hassle of change fees they are the way to go

5
Date of experience: Jun 18, 2020

Review of patreon

Got banned directly after I paid, did not receive a refund

Within 24 hours after payment, my account was suspended for "suspicious activity". Support did not elaborate on this decision and inquired me to identify myself with data a support employee should not have access to. When asking for a refund, they told me to request a refund through PayPal, where they proceeded to ghost me. In fact, their email address on PayPal is set to noreply, so I doubt they ever got my request, but who knows. Reported it to PayPal and got my refund denied. Genuinely the worst customer experience I ever had in my entire life. Stay away from this service and do not forget to cancel their access to your payment information, as they will continue charging you money for content you do not have access to.

1
Date of experience: Jan 18, 2023

Review of lastpass

Worse then useless

Suddenly stopped recognizing my master password so I couldn't loginI have no been locked out of my online banking when I guessed the credentials too many timesThanks a lot LastPass, app uninstalled

1
Date of experience: Oct 15, 2021

Review of klarna

Klarna charged me $317 for an order I never received

Klarna charged me $317 for an order I never receivedI placed an order for over $3,000 with 10 Second Racing, financed through Klarna. The product was shown as in stock when I purchased, but it was never shipped. After weeks of no action and multiple attempts to get an update, 10 Second Racing finally canceled the order.Throughout this process, I contacted Klarna for support. Eventually, they ruled in my favor, confirming I was not at fault — yet they still charged me a 10% cancellation fee plus interest, totaling $317.So to be clear: I placed an order, the seller failed to deliver, Klarna agreed I was not responsible — and I'm still being charged?This is absurd, and I’ll be first in line to join the inevitable class action.

1
Date of experience: Jun 09, 2025

Review of evernote

EXTREMELY PERSUASIVE IN ENCOURAGING PAYED SERVICE

ALL THE TIME THEY PERSUADE US IN GOING FOR PAID SERVICE, BY GIVING PROMPTS IN THE APP. GREEDY. TODAY, IN ONE OF NEW DEVICES THEY FINALLY FORCEFULLY PERSUADED ME TO GO FOR PAID SERVICE WHEN THEY SAID THAT I'VE USED EVERNOTE IN THE MAXIMUM NO. OF DEVICES ALLOWED AND THAT I'VE UNSYNCED TWICE THIS MONTH WHICH THE MAXIMUM NO. OF TIMES I CAN UNSYNC, SO I MUST PAY NOW. BUT IT'S A LIE AS I DIDN'T UNSYNC TWICE.

1
Date of experience: Apr 18, 2023

Review of digitaltrends

Website forces you to pay to view…

Website forces you to pay to view content if using an AdBlocker, which is a joke in this day and age. Innovate or die - don't just simply stick a pay-wall in-front of your content. Yes, publishers rely on advertising revenue to survive, but most good publishers now can do this without the reliance on banners and ad-units. Digital Trends will be another in the 'publishers who refuse to innovate' graveyard....

1
Date of experience: Apr 01, 2019

Review of Instagram

Insta is the out of social media

Insta is the pit of social media Every time I write a comment, whether I say I love your dress, or where did you get those earring my comment is removed and they hit me up a penalty for spam What spam? They obviously have sort of some vendetta with me, and rather than just put me in insta prison they keep making up trumped up charges of me committing spam violations This happens every single time I comment And they won’t reply to me for helpThey are weak

1
Date of experience: Jan 01, 0001