Really frustrating. Twice I tried getting help from chat. They've reffered me to en e-mail adress I should write to both times, that does not work. It doesn't accept incoming e-mails? I jujst need someone who can help me and who speaks English. Very frustrating to deal with. Use another Amazon website if you can! This is getting really stupid. I call them and wants to speak with someone who speaks english. Then they say one moment and put me on hold. After a while they just ends the call? What the hell??