Abselutely awful costumer support. I have had my email for over 20 years and have been locked out for no reason. I have important very important documents, medical records and reports for my disabled son on the account. It would take 2 seconds to verify it is me with a phone call but after hours in chat with support I have gotten no where. I have completed over 10 recovery forms and no response in over 4 week despite u saying I should here back in 24hours. I have spent hours on char with support who just say that will chase it but nothing actually happens. I am now considering legal action as you are nit giving me any ither option. very very disappointing and very let down by Microsoft. Of I could give 0 stars I would.
