Annika Speer

Reviews

Review of emirates

The first and last time I used this airline

The first question from Trustpilot is 'what went wrong?' My answer is what didn't!Flight from London Heathrow to Dubai then Dubai to Johannesburg then Jo'burg to Skukusa. We checked luggage in at Heathrow and specifically asked Emirates staff to confirm that the luggage was checked all the way through to Skukusa. Two different staff members confirmed this. We had upgraded our seats to extra legroom in economy flex at an additional cost. First flight was late leaving Heathrow by an hour which put huge pressure on the connection at Dubai. We had boarding cards for the second flight but when we got to Dubai we were given 3 new ones splitting our family group around the plane and without our extra legroom seats. Once I complained, and our original seats were empty! we were eventually moved back into what we paid for. We arrived at Jo'burg in time for our Skukusa connection only to be told we weren't on that flight anymore but had been bumped to the next day. Another massive complaint session, along with an explanation that our destination resort was £3000 a night, so the compensation claim was going to be huge persuaded them to get us back onto the original flight , in the same seats .We made our transfer pick up but our luggage didn't. None of it, 3 large cases, we only had what we stood in. Lost luggage claim started at Skukusa. No communication or assistance from Emirates. Next day they told us they'd found 2 of the 3 cases and they were coming from Jo'burg to Skukusa on the next flight, guaranteed, but they didn't know where the 3rd case was and we'd have to collect the cases from Skukusa, 2 hours away from our safari lodge hotel. The lodge were great but said we'd have to pay for the collection, fair enough. We had to buy clothes for 3 people from the lodge shop as we only had travel clothes we'd been in for 3 days. The cases didn't arrive as guaranteed by Emirates and we incurred a collection charge for nothing. No communication from Emirates. I was chasing hourly for info and just getting nothing back . The third day our lodge got a message saying 2 cases arrived in Skukusa and that a third was coming later the same day so rather than additional transfer costs they waited for all the cases to be confirmed as having arrived as they didn't trust Emirates information either! Eventually after 3 days and lots of stress we had 3 cases and a large bill for additional clothes, toiletries and laundry ( we couldn't buy underwear so had to launder clothing) as well as pick up costs. 5 days later Emirates have got a formal complaint with a request for reimbursement for costs. Not heard anything from them yet apologising, or advising how to submit my claim for costs and compensation. I have flown with many airlines over the last 55 years, never have I been treated with such contempt, like I'm doing them a favour. The service from Emirates is diabolical, unacceptable and completely inadequate. If zero stars were an option I'd give it. Hopefully they will read this, reach out and put things right. I will then happily upgrade my review.

1
Date of experience: Aug 07, 2024

Review of ea

cant play the game i bought

No Body

1
Date of experience: Nov 24, 2023

Review of buzzsprout

Buzz sprout is the best

Buzz sprout is very user friendly and the continuous updates are very helpful.

5
Date of experience: Mar 23, 2023

Review of booking

What happened to booking.com?

What happened to booking.com?I've been using them for many years and always found their service to be high quality. After a recent trip to Spain, they charged me twice for a hotel booking - it shows two payments in my booking.com account for the same booking. After a painful call to customer service, I was asked to provide a credit card statement and the invoice from booking.com. I did this and was told that the statement wasn't readable - clearly it was.The email had a link to 'Report a charge' which didn't work.Just had another painful call after waiting 20 mins in their queue. Was asked to just reply to the email with my PDF statement and was put on hold - gave up after another 20 mins. Oh, and the email bounced.Absolutely shocking. I'll be cancelling my GENIUS account once I get my money back!

1
Date of experience: Jul 01, 2025

Review of co

Oh dear, oh dear, oh dear :( :(

Oh dear.Newsnight tonight (31.05.2022). I really do wish that the BBC would check what the presenters looked liked! - Kirsty Walk tonight looked as if she had just got out of bed - what a mess, not to mention her apparent mis-understanding of the interviewee's points in conversation! Oh, what a mess the BBC is portraying :(However, they don't take any notice of what the viewers think, so what's the point of having a facility for reviews for them?? We all know that the BBC only care about revenue and not about the viewers!

1
Date of experience: May 31, 2022

Review of parler

I just joined Parler last night

I just joined Parler last night, November 22, 2020. I am disappointed in the log in process, where you have to use a security code every time you log in. And also not happy with the idea of using your ID and a selfie to authenticate that its really you. It should be that if have to enter your name, street address, and other info like twitter, you should be good. I agree with the other post, that's a little bit much info using your ID as a means to join. Everything now days on the net, can be hacked for some one to get information about you. This is just a bit too much for my blood. We do support Trump, and we love him. He is a great guy, for four more years. But it looks like we are not going on any more social sites again. Good old fashion phone calls, and text messages. Sorry Parler, we are going off of all social media platform's.

1
Date of experience: Nov 23, 2020

Review of mcafee

I'm getting adds from…fuca.mstradecenter.com

I'm getting adds from fuca.mstradecenter.com with 20 year old girls with not much on, and my grandson is asking why is she almost naked ? It's a promotional adv. so older people understand why younger women get pregnant, while you watch. They do this every ninty seconds for 12 hours. There isn't anyone complaining.

1
Date of experience: Jun 04, 2024

Review of flipkart

Flipkart service is very pathetic team…

Flipkart service is very pathetic team is associated with ekart logistic service is very bad service the delivery boy 9502503792 he has not delivered at door step and he is changed the delivery date and I complaint to flipkart they don't have information about the delivery details it's very pathetic service and customer executive of flipkart is also very bad

1
Date of experience: Oct 14, 2023

Review of BBC

Absolutely dreadful new app

Let the BBC know your opinion. Scroll to the very bottom of the home tab and follow the link to their survey. Or find it in news article 10628994 on the usual bbc news website.

1
Date of experience: Aug 13, 2023

Review of co

great

I always buy sk2 for my mum because its price is so expensive in the counter!
And my mum was satisfied with the products.

4
Date of experience: Jan 19, 2016

Review of agoda

If there is a 0 star

If there is a 0 star, I would give it.The booking platform has connectivity issues and does not inform that the room booking was not available over email. So tried twice and nothing was showing in my bookings in my account - the 3rd time for some reason it went through and it was only notified 2 hours later and CANNOT BE CANCELLED AND REFUNDED.Despite reasoning with customer service agent, who tried to gaslight and put the blame on me of course - it was to no avail. If your system is broken, how can you ask consumer - do you have a screenshot of this failure? THIS IS NOT AN INTERNAL SYSTEM IM USING AT WORK - note that I AM A NORMAL CONSUMER.Note that I did call the hotel and they cannot even find my booking in their system - after the long disgruntled Customer Service call and filing my case, Agoda called me back in a very happy tone confirming they found the booking number for this hotel?Imagine my perplex self wondering if this is a scam call?All in all, the worse experience and I do not wish this upon any consumer.

1
Date of experience: Oct 24, 2024

Review of usps

It’s an American brand what else is there to say!

It’s an American icon what else is there to say!

5
Date of experience: Jan 25, 2025

Review of wsj

Awful cancellation policy!

Good journal but very bad customer service. Cancellation policy is awful!

1
Date of experience: Feb 26, 2021

Review of tripadvisor

Hilton Inverness hotel in Denver

Hilton Inverness hotel in Denver. Checked in at 2:30pm, room was a little cooler than we wanted. Turned up the thermostat, but only cool air came out. Called the front desk and they sent a maintenance guy. He climbed up the access and "turned off the cold water" Still no heat. Guy came back and said he could bring a space heater. Denver forecast was for low 30's. Heater was noisy all night, could not regulate it. Should have changed rooms.

3
Date of experience: Nov 21, 2021

Review of samsung

DO NOT BUY SAMSUNG

I would rate it lower than a 1 if it were offered. I have a Samsung refrigerator model# RG28JBEDBSG/AA. I have had continuously had to defrost my icemaker with a hair dryer for 6 straight years! Samsung products in appliances are junk!!! They have sent someone out one time to try and repair. Only lasted 2months at the most. Samsung always gave the run around about it, saying there was no problems, or I had to pay for another repair man. END of story, If you take any advice at all, DO NOT BUY SAMSUNG

1
Date of experience: Feb 28, 2023

Review of economist

The company has the worst customer…

The company has the worst customer service ever (it moved from a competent Uk based system some years ago to some cheap outsourced chaos) and that’s saying something given the number of utilities out there who tell me that my call is important. I’ve been a customer for 20 years and through an inadvertent bank transaction my wife cancelled my direct debit. Normally when a credit card runs out or somesuch you expect the company just to ring you back and for you to give you bank details. Not the Economist. It cancelled my subscription without any consultation. Not only that, when I rang, the person on the phone insisted on telling me I did know it had been cancelled! Anyway, cue numerous emails not responded to, emails back from them with the wrong links and phone numbers that didn’t work. I even contacted Their head of corporate communications, and not a peep! Most recently I just gave up and decided to sign up again – the system said I would get an email confirming my subscription. Guess what? 24 hours later, no email. And while I am at it they can’t even be bothered to get it delivered on time half the time. These guys had better get a grip quick. This is a premium brand that invites us to trust it in our understanding of the world and it’s so out of Brand to have such chaotic and incompetent customer services

1
Date of experience: Jan 21, 2024

Review of designmodo

Excellent email builder and the best…

Excellent email builder and the best customer service. Any problems just drop their team a message and they are super fast to resolve! Thank you Designmodo team & Andrian for all the support!

5
Date of experience: Jul 15, 2020

Review of avg

Even after purchasing the AVG Premium…

Even after purchasing the AVG Premium package for 3 years and paid in advance, I keep getting the annoying "upselling" notifications. Please stop those

5
Date of experience: Jun 09, 2025

Review of buymeacoffee

When I needed help and guidance they…

When I needed help and guidance they were there straight away with first class help and advice would highly recommend them to everyone and anyone

5
Date of experience: Dec 16, 2024

Review of buymeacoffee

When I needed help and guidance they…

When I needed help and guidance they were there straight away with first class help and advice would highly recommend them to everyone and anyone

5
Date of experience: Dec 16, 2024