What happened to booking.com?I've been using them for many years and always found their service to be high quality. After a recent trip to Spain, they charged me twice for a hotel booking - it shows two payments in my booking.com account for the same booking. After a painful call to customer service, I was asked to provide a credit card statement and the invoice from booking.com. I did this and was told that the statement wasn't readable - clearly it was.The email had a link to 'Report a charge' which didn't work.Just had another painful call after waiting 20 mins in their queue. Was asked to just reply to the email with my PDF statement and was put on hold - gave up after another 20 mins. Oh, and the email bounced.Absolutely shocking. I'll be cancelling my GENIUS account once I get my money back!
