If there is a 0 star, I would give it.The booking platform has connectivity issues and does not inform that the room booking was not available over email. So tried twice and nothing was showing in my bookings in my account - the 3rd time for some reason it went through and it was only notified 2 hours later and CANNOT BE CANCELLED AND REFUNDED.Despite reasoning with customer service agent, who tried to gaslight and put the blame on me of course - it was to no avail. If your system is broken, how can you ask consumer - do you have a screenshot of this failure? THIS IS NOT AN INTERNAL SYSTEM IM USING AT WORK - note that I AM A NORMAL CONSUMER.Note that I did call the hotel and they cannot even find my booking in their system - after the long disgruntled Customer Service call and filing my case, Agoda called me back in a very happy tone confirming they found the booking number for this hotel?Imagine my perplex self wondering if this is a scam call?All in all, the worse experience and I do not wish this upon any consumer.
