The company has the worst customer service ever (it moved from a competent Uk based system some years ago to some cheap outsourced chaos) and that’s saying something given the number of utilities out there who tell me that my call is important. I’ve been a customer for 20 years and through an inadvertent bank transaction my wife cancelled my direct debit. Normally when a credit card runs out or somesuch you expect the company just to ring you back and for you to give you bank details. Not the Economist. It cancelled my subscription without any consultation. Not only that, when I rang, the person on the phone insisted on telling me I did know it had been cancelled! Anyway, cue numerous emails not responded to, emails back from them with the wrong links and phone numbers that didn’t work. I even contacted Their head of corporate communications, and not a peep! Most recently I just gave up and decided to sign up again – the system said I would get an email confirming my subscription. Guess what? 24 hours later, no email. And while I am at it they can’t even be bothered to get it delivered on time half the time. These guys had better get a grip quick. This is a premium brand that invites us to trust it in our understanding of the world and it’s so out of Brand to have such chaotic and incompetent customer services
