Alena Chase

Reviews

Review of freshbooks

An excellent experience all round

An excellent, well designed and easy-to-use UI that is a genuine pleasure to use. Using the software has really helped me in my business. The team have also been very helpful and responsive when I've contacted them.

5
Date of experience: Jun 15, 2021

Review of duolingo

It is helpful

This app took an hour to teach more than what my school couldn't teach in a month.

5
Date of experience: Jul 03, 2023

Review of crocs

I wish I had of read the reviews first

I wish I had of read the reviews first. Ordered Crocs and paid postage. Should have been delivered 3 days ago but still no sign. Message came that the incorrect labels had been added. Emailed Crocs twice and no reply, just a strange auto-reply with a phone number which looks overseas but no International code. What a joke.

1
Date of experience: Oct 07, 2022

Review of bedbathandbeyond

My frequent purchase history ended when…

My frequent purchase history ended when I saw that BBandB removed the My Pillow product line for political reasons. My entire family and neighbors will boycott them in the future.

1
Date of experience: Oct 06, 2021

Review of zoom

I hate zoom

Zoom must make me tired. Because sometimes I can't join the lives lesson. Sometines the live lesson is boring and mostly at the same time. So I hate zoom!

1
Date of experience: May 12, 2020

Review of snapchat

IT LOGGED ME OUT & DELETED MY WHOLE SNAP😤

IT LOGGED ME OUT OF MY SNAP AND DELETED THE WHOLE USERNAME AND MY EMAIL WITH IT!!!! SNAPCHAT YOU GOING TO PAY I LOST ALL MY MEMORIES🤬

1
Date of experience: Aug 13, 2019

Review of patreon

Continues to charge money for cancelled…

Continues to charge money for cancelled memberships, and ignore e-mails ❗️

1
Date of experience: May 24, 2024

Review of macys

Worst offshore customer rep

I wish I could give 0 star. I never had any problems shopping at macys.com until recently. For couple of weeks, whatever items I order online, it immediately gets cancelled. I called customer service 5 times and no one was able to help. From the accent of the customer reps, looks like they are offshore and clueless. I am a platinum member and I have no interest to continue to be Macys customer. When I called, there were lots of background noise and at one of the call, i was able to hear another customer’s information.

1
Date of experience: Dec 16, 2019

Review of macys

Don’t buy from Macy’s online

Don’t buy from Macy’s online. Someone is switching the VISA number so that if you return something, the refund goes to them instead of to you. I even called Macy’s 2 times prior to returning my items to tell them the return VISA number on the shipping label was not correct. They said it is not possible for it to be changed. Guess what, someone else was issued the refund. I have called the Macy’s customer service 5 times to go through this long story. They keep me on hold to look into it and never come back. After the fact, I noticed when I placed the order, I got an email that said that the shipping address had been updated. I did not notice that at the time and it was not me that changed the shipping address. My visa was charged $184 and I never got the refund even though my UPS tracking shows they received the return.

1
Date of experience: Mar 12, 2021

Review of hubspot

Highly recommended!

We've had great success using HubSpot. It's very simple to use and has allowed us to take great strides in automating our marketing activities. We can easily keep track of prospect and customer info and the deal tracker gives us fast access to the important information. The support programme is great and there is a wealth of knowledge and tips to be found in the help forums and help centre.It's been a vital tool in helping us grow - I really can't recommend HubSpot enough.

5
Date of experience: Aug 06, 2019

Review of dell

Dell rewards is disingenuous

Dell rewards - Check the 'small print!'Having redeemed £150 worth of Dell reward points, i expected to spend it on £150 of Dell items. But no. The basket needs to have a minimum of £100 left in it after you redeem the points. So to use £150 worth of points, you need to spend at least £250.I only need to spend £190.So, I've lost my points, and Dell has lost a sale. (which I don't suppose they care about because I wanted to use points.)Yes, this was in the T&C, but who reads those? It should be on the front page of the Dell Rewards website. It's disingenuous at best that it's not.A poor customer experience from Dell, and not for the first time since I purchased a £2k desktop

2
Date of experience: Mar 12, 2023

Review of capitalone

Really crappy service with online…

Really crappy service with online banking and calling the customer service is really bad too since they always have no idea of what they are doing or taking about. Make yourself a favor and go to any other banking option out there and don't use capital one.

1
Date of experience: Apr 23, 2025

Review of google

Pixel 8? A regular phone with a huge price

This is review about the smart phone Pixel 8. Somebody gifted to me because of the "wonderful camera" which I need to my work.The "wonderful camera" is no better than a regular phone like a Samsung 400€ phone.It's smaller and heavy than others ...it is so expensive to be a regular phone. It's just a waste of money.Also in less than two week the plástic around the camera was scratched and couldn't find a good protection from Google store ( finally brought one with a little window to protected the camera...in AliExpress!!)To charge?...can wait hours.Memory? Cannot add a memory card.So, it's not a big deal phone, it's just an expensive regular phone. For 400 or 500€ you can find something better. What a huge disappointment!! What a waste of money... sorry Google, I expected something better than that..

1
Date of experience: Jan 01, 2024

Review of google

Pixel 8? A regular phone with a huge price

This is review about the smart phone Pixel 8. Somebody gifted to me because of the "wonderful camera" which I need to my work.The "wonderful camera" is no better than a regular phone like a Samsung 400€ phone.It's smaller and heavy than others ...it is so expensive to be a regular phone. It's just a waste of money.Also in less than two week the plástic around the camera was scratched and couldn't find a good protection from Google store ( finally brought one with a little window to protected the camera...in AliExpress!!)To charge?...can wait hours.Memory? Cannot add a memory card.So, it's not a big deal phone, it's just an expensive regular phone. For 400 or 500€ you can find something better. What a huge disappointment!! What a waste of money... sorry Google, I expected something better than that..

1
Date of experience: Jan 01, 2024

Review of dashlane

Great functionality and service

The functionality is great for adding sites, updating passwords etc. Customer service is knowledgeable and helpful.

5
Date of experience: Jul 02, 2024

Review of X (Twitter)

-10 is what I really want to give this…

-10 is what I really want to give this company! I would never use Twitter and hope others will cut them off and quit using them at least until they stop this nonsense!! For a social media company to decide what users can share and what they can't, that is the most socialist crap I have ever seen in America! They are clearly politically biased and give the democrats all kinds of money. Why? So they can get by with controlling what we can see, read and share. That is what socialism is and that is ridiculous that the company can even do that! I applaud the Senate committee for bringing them in to explain this. When a social media company lets all kinds of untrue and confidential information go around on it's site about the President and others and then block a democratic candidate for President, you can get any clearer than that about what is going on. They are obviously pushing for a socialist country and are already acting like we are one by what they did. Folks, just look at the socialists countries and see how bad off they are!

1
Date of experience: Jan 01, 0001

Review of X (Twitter)

Censorship!

Nothing done about spam bots, but a simple photo of a person using an army uniform is "against the terms of service"! Shameful!

1
Date of experience: Jan 01, 0001

Review of Wikipedia

Not neutral anymore

Not neutral anymore. Woke radical left biased propaganda machine!I was appalled with some articles bias, especially on culture war, something that was supposed to be neutral is now part of the left machine. Wikipedia should be investigated for suspicious donations.Just went into browser blocked filter, goodbye.

1
Date of experience: Jan 01, 0001