Review Time
On the 2 June I wrote "I am in Cape Town and the local postal service is unreliable but have a global shipper in USA and UK where you can send these items if available". After 3 weeks of non-response I wrote a review here and got a reply soon after "we had some issues that disrupted our normal service and we apologise for the inconvenience caused." They then LOCKED an offer in to shipping to South Africa and since it's been a month it is now too late to ship to UK or USA. I indicated this before it was too late for the USA but (drumroll) they didn't answer. So I don't believe their excuse, they've just become a carelessly incompetent company from which you cannot expect much in the way of support.
I purchased a new Teenage Engineering Opxy and immediately noticed a high-pitched noise coming from the jack input. After several emails explaining(and sending reminders) the issue and providing a video demonstration, I was eventually told to send the unit in for repair or replacement.Unfortunately, the replacement I received had the exact same issue—clearly it hadn’t even been tested before being sent out. I contacted support again three days ago and still haven’t received a response.Thankfully, I’m still within the return period from the retailer and will be returning the unit for a refund. Between the unresolved hardware problem and the lack of reliable customer support, this experience has left me very disappointed.
What a terrible company this is. They don’t respond and don’t care about customer service at all. Faulty product sent, zero communication despite many attempts. Currently going through a credit card company in attempt to resolve through necessity. Don’t bother
You know, I thought my case was an isolated incident. I was careless enough to express my dissatisfaction rather sharply about the terms they offered me and about their communication. From the very first emails, I sensed some kind of disrespect, neglect, and indifference towards me and my issues.Alright, I thought maybe I gave feedback a bit too emotionally regarding how I didn't like their approach to solving my problems and the terms they proposed, which offered me no legal protection as a customer. Okay, perhaps they decided, "this is a toxic client, we won't help him, we'll simply ignore him." Although they had no right to act this way even towards the most dissatisfied and emotional customers. There's always a reason behind customers' dissatisfaction. Instead, they simply ignore both customers and their problems.After my extensive research into reviews, comments, and publications all over the internet, it turns out that many other people have found themselves in exactly the same situation - ignored and left without solutions to their problems. With exactly the same indifference and coldness as the aluminium of their products.I found confirmation in thousands of comments about the following:- Their products have numerous factory defects.- Their products are unreliable.- Their customer service and support treat customers terribly and don't help resolve their issues.
90% of my TE purchases have been defective. They market products that have not been completed, and the QC is non-existent. Just look online and you'll find hundreds if not thousands of customers returning or RMA-ing defective devices, sometimes 2-3 times for the same items.Support is slow, if you receive any at all. I've supported this company from day 1 and spent many thousands of dollars on their gear, mainly because I support new ideas and designs for musical equipment, but I've just ended up completely burnt by them. AVOID, UNLESS YOU WANT TO END UP FEELING PROFOUNDLY DISAPPOINTED AND COMPLETELY RIPPED OFF.
Extremely cheaply made flimsy products. Scratches on unopened stuff. Battery holder so bad on the operator, the battery just keeps falling out at button presses.And now they became one of the lowest lifeforms in the internet: copyright striking small Youtubers who might want to point out the actual quality of their products, and most importantly, their complete lack of ETHICS.Ragebait marketing for an £1500 "desk"?
Whilst their products seem to receive mixed appreciation I think their instruments are iconic and inspirational and have been a joy to use. (Op-z and Op1f). The main reason I am leaving 5 star is because their support team have been truly excellent. I am happily an advocate for this great company
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