I purchased a new Teenage Engineering Opxy and immediately noticed a high-pitched noise coming from the jack input. After several emails explaining(and sending reminders) the issue and providing a video demonstration, I was eventually told to send the unit in for repair or replacement.Unfortunately, the replacement I received had the exact same issue—clearly it hadn’t even been tested before being sent out. I contacted support again three days ago and still haven’t received a response.Thankfully, I’m still within the return period from the retailer and will be returning the unit for a refund. Between the unresolved hardware problem and the lack of reliable customer support, this experience has left me very disappointed.
