Review Time
I used Icons8 for a 3-month project for my business. I got charged the $99 renewal this year but I didn't need Icons8 anymore as my project had ended the year prior. I reached out to their support team and they refunded my request in seconds (not even minutes). Their service was timely and efficient. You can't say that about a lot of businesses these days!
Really great design and artwork. Also super fast response and smooth communication with the customer billing support team. I was able to get my refund request completed within 24 hours. Highly recommend folks using it if you are into Icons on Figma.
I love the graphics available through icons8. As a small nonprofit I have appreciated their pricing, and their customer service has been excellent from novice user questions to account-related inquiries. I wish so many more companies had this level of customer support!
The IA app for Icon crashing. Not lot of icons, basic thing like meeple even don't exist on this app. The UX design is like a maze, i'm lost very quick, not enough intuitive. Not direct logo to return home just to return on category, you need to understand click on product for return to homepage. $9 to $33 is to expansive for the moment. I hope you guys can improve your plateforme. I think this plateforme can be cool with the goods UX and AI tools if this tools don't crash at the first try. Good luck !
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