Review of chess
I was banned from Chess.com for an entire year due to repeated violations of the Fair Play policy.I don’t deny it: I made several mistakes, and I fully acknowledge them.I was given multiple chances — and I wasted them. I take full responsibility.But I also tried to open a dialogue. I submitted several sincere appeals, asking for an opportunity to be heard.I never received a response.Complete silence. No explanation. No rehabilitation path.That alone would be frustrating enough. But Chess.com continued to charge my subscription, even after completely blocking my account.Only by checking Google Play I found out the subscription was cancelled — but no refund was offered for the days I couldn’t use the service.No notice. No support.To make it worse, the platform clearly applies a double standard:Grandmasters like Hans Niemann, publicly accused by Chess.com of cheating in over 100 games, were not banned for a year.I’m just a paying user — I didn’t even get an answer.The platform is excellent technically. But the way they manage support, fairness, and respect for regular users is appalling.If you make a mistake and you’re not famous, Chess.com deletes you — but still takes your money.After the closure of my account, I discovered that Chess.com does not issue automatic refunds, even when they are the ones who terminate access to a paid service.I understand that, under U.S. law, their Terms of Service may state that no refunds are granted in cases of policy violations (such as Fair Play violations).However, I am a citizen of the European Union, and in the EU, consumer protection law overrides any contractual clause that violates fundamental rights.Under Directive 2011/83/EU, if a digital service is unilaterally terminated by the provider before the end of the billing cycle, the consumer is legally entitled to a proportional refund for the unused period — regardless of the reason for termination.In other words, the “no refund” clause for cheating is not legally valid within the EU.It is considered an unfair contractual term and has no legal effect.Chess.com placing the burden on the banned user to “request” a refund — while continuing to charge for a service they themselves have revoked —is not only ethically questionable, but in potential violation of European consumer law.🟨UPDATE🟨After receiving confirmation of my one-year ban from Chess.com for Fair Play Policy violations, I noticed a serious inconsistency in their communication.In one email, I was told I could request a new account starting May 22, 2026.In another, the date was changed to May 27, 2026.In a matter this serious and impactful, clarity and consistency should be the minimum standard. Such discrepancies only further damage the perception of transparency and professionalism.I also wish to point out that during my appeal, I fully acknowledged my mistakes in a constructive and sincere manner. Yet, despite cooperating and taking responsibility, no details were offered about the alleged violations — and no explanation was given for the date inconsistency.Even banned users deserve accurate communication. Is that too much to ask?🟨 UPDATE🟨After my initial review, Chess.com finally responded.They confirmed that my ban will last one year starting May 22, 2025, and that I will be eligible to create a new account on May 22, 2026.They also mentioned that a refund for remaining credit on a closed account can be requested through their support chat by contacting the Billing Team.I appreciate the reply — even if it only came after public pressure.That said, I still want to highlight the following:No automatic refund was issued, even though the service was revoked by Chess.com.The communication is inconsistent and unclear.It shouldn't take a Trustpilot review to receive basic customer support.A more transparent and respectful approach would prevent a lot of frustration for paying users. Even banned users deserve clarity and fair treatment.🟨UPDATE – Refund still ignored🟨Yesterday (as suggested by Chess.com themselves) I submitted a refund request through their official support chat.As of now, I have received no response whatsoever.Once again: complete silence.They promised that a billing agent would reply “within 24 hours” — that time has passed.This confirms a pattern: if you're not a streamer or titled player, you're simply ignored.UPDATE – Refund receivedFollowing my previous review, I submitted a refund request as instructed by Chess.com. I'm pleased to confirm that I received a partial refund of €61.50 for the unused subscription period. The process took a few days, but the payment has now been credited back to my account.
Review of co
Review of opentable
Terrible App that sadly my favourite restaurant uses now Have booked twice now and both times it’s got it wrong 1st time I thought it was my error so second time I double checked all info I put in then it booked me a table two months later on confirmation email crap system my advice is don’t download the app
Review of creativemarket
Review of CNN
Review of brave
Review of bol
Review of aliexpress
Well, AliExpress did it to me again!A few months ago, I had a similar case.This was the first time in my life I ever returned a product to AliExpress and it was a relatively expensive one.So I wrote a review about that Following the review I posted here about AliExpress, they contacted me by email, located the package in their warehouse, and issued me a refund.Despite all the distress, I felt like I was in good hands.But clearly, I was mistaken.And I even started ordering more.But then the following happened:I bought a product on AliExpress under the “Choice” category and selected the bundle with 2 batteries.But in reality, I only received one battery – everything is documented in an unboxing video.I opened a dispute with the video attached and requested a partial refund to cover the cost of buying another battery.AliExpress offered a partial refund that was lower than the battery's cost, and I did not accept their offer.Afterward, I contacted the same customer service team that reached out to me following the previous review, and they decided that only a full return with a full refund was possible.At first, I refused, but having no choice, I decided to go ahead and returned the product within the return timeframe that was counting down.I saw that in my AliExpress account, there was no update on the return status.It just doesn’t update ,just like the previous time. You return a product, and there’s no mention of the return (something there just doesn’t work).I contacted the same support team that had emailed me after the review. At first, they replied something, then dragged it on for weeks, not responding to my emails even though they opened and read them (I have email tracking).I want just to clarify , Because of that support via email after the review, I felt a bit safer ordering again, thinking I actually had someone to contact in case of a problem.So I made several orders in different amounts .even though, before they contacted me by email, I had decided not to buy from them again.When I contacted AliExpress’s standard customer support through the website and provided proof that the postal service declared the package was delivered to AliExpress,they escalated it to higher level staff who reply via email but their response was that the proof I provided was not sufficient.(A formal statement from the national postal service explicitly stating the package was delivered is not enough? I have no doubt there’s no truly responsible person under the so called Senior Team if they claim this isn’t sufficient proof.)I’m considering suing AliExpress.
Review of gov
Fu….king another strike coming ! Why this kind of all moron needs pay rise!They already got more then enough. Two full discount for per family. At least saved 4 thousand pound. Still they need pay rise:)Complete joke service as usual. District line one of the Worst service. Money making scam
Review of playstation
The worst customer service I've ever experienced, treat their customers like numbers. Didn't do anything to address a complaint of rampant online abuse on their network, just kept trying to sell things instead of investigating the complaint
Review of Spotify
As a musician uploading music to their platform, I can’t believe how much of a quality loss there is. Sounds nothing like my masters. The low end is missing which makes the vocals way too loud. All digital platforms destroy your music unless the listener buys the premium packages.
Review of Spotify
I've never had such a frustrating experience contacting the Customer Support of any company in my entire life. Their agents just log off in the middle of your conversation over and over again. I eventually asked to raise a formal complaint, twice, and both agents just closed my chat midway through the conversation about that as well.Spotify execs, do you have real people actually manning your customer support or is it just poorly programmed AI?! It it's the latter, it doesn't work, if it's the former, your customer service agents are taking the p*ss out of you and doing no work.I spent 1 hr 40 mins on the chat function and spoke to 7 different agents, each more inept than the last. If you don't allow people to report violent & threatening content on your platform then you're not fit for purpose. Employ some customer service reps with a brain and try again!!
Review of hp
Review of fifa
If I could give no stars I would!! Absolutely appalling customer service. Item not showing up for weeks when I get in touch with them oh it hasn't even left our warehouse. I check it out online, it's no longer in stock and they were just sending me round in circles with their crap! Now just waiting on a refund, we'll see how long that takes
Review of WordPress
DO NOT USE I bought an email address that I cannot get into via the wordpress website, Trying to contact them to find out what the problem is has proved impossible... no actual customer support via phone, email and the only form you can send goes to their forum of generalised issues, which is in no way suitable for me. Right now I would like my money back but can't even contact them to do this and reading the other reviews on here I'm worried they'll take more money from my account for a webpage I cannot use.
Review of twilio
Review of tesla
I own Tesla Model Y and since Saturday (19/08/2023) there is fail in Window which can not be locked and car can not be locked. I reached Tesla customer service and they said there is no support on weekend and a mobile service technician will visit your home on Monday. Today, I got call that its only possible to visit my home to see it on Wednesday (23/08/2023) :-(I made many calls to Aarhus Denmark service center but no help at all :-(Now I am stuck for not being able to use my Tesla Model Y for last 3-4 days and get stuck in myhome :-(Never had such a bad experience in owning my 5 cars before from various brands and really puzzled about Tesla's service. Kind Regards,Amit
Review of mailerlite
I LOVE the real-time chat feature. Talking to a person, instead of a bot is so much easier. I always learn from the experience. The expert is always so professional and friendly, but far more important, they are always so patient. I appreciate that so much. ML makes everything easy to learn. #grateful
Review of facebook
I have the feeling that Facebook has the worst IT professionals. If you log out of the website, it says that your account was hacked up, and Facebook never can send you a code to reset the password. I am not even saying that this website works like one big trash bean for all the gossip in the world.
Review of care
