I've never had such a frustrating experience contacting the Customer Support of any company in my entire life. Their agents just log off in the middle of your conversation over and over again. I eventually asked to raise a formal complaint, twice, and both agents just closed my chat midway through the conversation about that as well.Spotify execs, do you have real people actually manning your customer support or is it just poorly programmed AI?! It it's the latter, it doesn't work, if it's the former, your customer service agents are taking the p*ss out of you and doing no work.I spent 1 hr 40 mins on the chat function and spoke to 7 different agents, each more inept than the last. If you don't allow people to report violent & threatening content on your platform then you're not fit for purpose. Employ some customer service reps with a brain and try again!!
