Well, AliExpress did it to me again!A few months ago, I had a similar case.This was the first time in my life I ever returned a product to AliExpress and it was a relatively expensive one.So I wrote a review about that Following the review I posted here about AliExpress, they contacted me by email, located the package in their warehouse, and issued me a refund.Despite all the distress, I felt like I was in good hands.But clearly, I was mistaken.And I even started ordering more.But then the following happened:I bought a product on AliExpress under the “Choice” category and selected the bundle with 2 batteries.But in reality, I only received one battery – everything is documented in an unboxing video.I opened a dispute with the video attached and requested a partial refund to cover the cost of buying another battery.AliExpress offered a partial refund that was lower than the battery's cost, and I did not accept their offer.Afterward, I contacted the same customer service team that reached out to me following the previous review, and they decided that only a full return with a full refund was possible.At first, I refused, but having no choice, I decided to go ahead and returned the product within the return timeframe that was counting down.I saw that in my AliExpress account, there was no update on the return status.It just doesn’t update ,just like the previous time. You return a product, and there’s no mention of the return (something there just doesn’t work).I contacted the same support team that had emailed me after the review. At first, they replied something, then dragged it on for weeks, not responding to my emails even though they opened and read them (I have email tracking).I want just to clarify , Because of that support via email after the review, I felt a bit safer ordering again, thinking I actually had someone to contact in case of a problem.So I made several orders in different amounts .even though, before they contacted me by email, I had decided not to buy from them again.When I contacted AliExpress’s standard customer support through the website and provided proof that the postal service declared the package was delivered to AliExpress,they escalated it to higher level staff who reply via email but their response was that the proof I provided was not sufficient.(A formal statement from the national postal service explicitly stating the package was delivered is not enough? I have no doubt there’s no truly responsible person under the so called Senior Team if they claim this isn’t sufficient proof.)I’m considering suing AliExpress.
