Prince Serna

Reviews

Review of ups

I scheduled FOUR pickups for one…

I scheduled FOUR pickups for one package and each time I paid and got a confirmation email the package had been picked up, and each time it HAD NOT BEEN PICKED UP. Their customer service is in INDIA so you can’t understand the strong accents and it’s a nightmare to get to the bottom of issues. I spent a total of two hours on the phone to get one package picked up.

1
Date of experience: Jun 25, 2025

Review of co

Dreadful customer service, won't even help their readers who've died!!

I will start by reiterating *if you subscribe online, it is impossible to cancel*. I signed up for the £1 for three months trial. After 6 weeks, I decided to cancel as I'm moving to Canada soon & wanted to start getting things in order. Firstly, you cannot cancel from your membership page, or anywhere else on the website, or app. You cannot email to cancel - they direct you to a Chat Service, who then direct you to a free phone number (yes really), which rings out for hours on end. I finally managed to 'speak' to a person on the Chat, who said she'd help but then refused - you cannot cancel the trial until the last 3 weeks of the subscription date. No exceptions -if you die, someone else has to wait until the correct date to call & cancel (I asked about this scenario). If you're moving abroad, same thing. They will also not send any reminder to tell you what date your sub will renew. The customer service rep was rude & absolutely unhelpful. Shockingly poor from a so called British institution.

1
Date of experience: Jul 19, 2024

Review of studocu

I don't even try it yet..

I don't even try it yet... I will change it if I already experience the app or try

4
Date of experience: Dec 24, 2023

Review of studocu

Very Important

I can find almost every important document here for my benefits.

5
Date of experience: Oct 20, 2023

Review of studocu

One of the documents posted was really…

One of the documents posted was really blurry and I mentioned it. I received an email that lead me more resources on the site. Thanks

5
Date of experience: Apr 20, 2024

Review of sendpulse

Best Website push notification service

I have tested many Website push notification services but I find SendPulse as the best service.

5
Date of experience: Oct 27, 2016

Review of klaviyo

i cancelled subscription but they…

i cancelled subscription but they carried on charging me and they refuse to pay me backOther then that the app is way over priced and full of bugs Do your self a favour dont have anything to do with this mob of scammers

1
Date of experience: Apr 03, 2024

Review of gog

Easy to use with many great titles

No Body

5
Date of experience: Jul 09, 2024

Review of zoom

Zoom Customer Service is Abysmal. I don’t think they actually want to understand where I’m coming fr

When I signed up for Zoom One Pro, it was priced at CAD150. As with most subscriptions, it's expected that the same fee would be applied at renewal. Should the price change for whatever reason, it's reasonable to expect the company to advise me of the price change.Not the case with Zoom. A couple of days ago, I got an alert that ~CAD250 was charged to my credit card by Zoom. I was well-aware that renewal was right around the corner and I was expecting the same fee of CAD150/year to be applied because last I checked on Zoom, the renewal amount of CAD150 hadn't changed, neither did I receive any calls, emails or messages from Zoom informing me of any changes i.e. zero correspondence.Puzzled, I checked my subscription details again on the Zoom account billing and management section and saw that the renewal amount of CAD150 remained unchanged. It also showed that I didn't purchase any add-ons nor did anything that would incur additional charges.So, clearly, there must have been a mistake and I was overcharged. I took a screenshot of the renewal amount and immediately wrote to Zoom Support detailing what I thought was a mistake, attaching the invoice, and the estimate, and requested for a refund for the difference.4 days later and I still haven't heard back. So, I went back to the Zoom support page. I was clicking around to see if i missed any updates when I was navigated back to my Zoom Account page where, to my shock, the subscription renewal amount now shows CAD250/year. Whaaaaat?What company publishes an estimate for one amount, charges another, much higher, amount, and then changes the initial estimate to match what it charged? All this without informing the customer nor seeking consent?This is wrong and unfair on so many levels:1. I didn't receive a renewal notice nor any communications for that matter from Zoom informing me of a renewal, not to mention that I'll be charged price change. On this note, it says on the Federal Trade Commission website that "Before a company can auto-renew your subscription, it has to send you a renewal notice."2. At the same time my credit card was charged ~CAD250, the renewal amount shown on the Zoom account page was also clearly shown as CAD150. However, today the renewal amount had changed to CAD250/year, after I had written in. And we're not talking about a small increase, it increased by almost 70% more than what was quoted by Zoom no less.3. The support in Zoom "support" is almost a punchline. You either never hear back despite all the bla bla about "excellent" customer service. Or you hear back and it's usually never their fault, it's always yours. Regardless, end result = nothing resolved. Plus, I contacted them regarding a billing issue and at the time of this post (5 days later) - I still haven't heard back. The priority level assigned to my concern was "4 - Low", which is disappointing to say the least. In my experience being a customer of so many businesses, billing issues are prioritized as urgent, as it should. This is pretty poor customer experience. I've been a Zoom customer a long time now. Not once have I had a minimal satisfactory experience with their customer service.So, why am I still with Zoom? Well, good question.. Cos despite their abysmal customer service, it's above all, a good teleconferencing service. Is it the best? No. But it's not a distant 2nd or 3rd best. And Zoom works well for my needs. But after this episode (and some other major incidents before) - I don't know how much more of it I can tolerate.

1
Date of experience: Jan 28, 2024

Review of wellsfargo

“THE BEST of the WORST”

Have had accounts with Wells Fargo for as long as there has been this branch near where I reside. Before that 6-7 other banks, you know, acquisitions, etc. When I learned this bank was ENJOYING a $142 million class action case, I closed my accounts. I really do not have to bank with such a bank as this one. Having tried other banks, found it is just settling for the “best of the worst”. Therefore back with Wells Fargo. Their call center people profess to be professionals, more like thieves to STEAL from you, the customers. Too many questions, the constant YANK. Now a banker is an everyday term, which, for all intense and purposes has lost its meaning, very much like the word harassment. Today, if you ask a question it is interpreted as harrassment, probably communicating with mentally challenged or deranged people. To obtain answers to 2+2 could take a lifetime and even then one does not get an answer. Too many people asking the same questions, a customer repeating himself, herself over and over again, maybe these banks will pay the doctor bills for the larengitis and sore throats the customers get talking for hours on the phone with these ridiculous call center people, who do not know anything. When the customer is IRRATE due to the banks screwup, their people say YOU ARE YELLING, yes we yell, because You at the call centers do not service us, the customers, just ask too many questions to find out how much money we have. None of their business!! Same with retail stores, WE are the CUSTOMERS, the bank is a SERVICE, that means SERVICE your customers. If the employees do not like their jobs get out, find something else. We customers are busy, we are not doing business with these banks to make friends, it is BUSINESS. WE are the CUSTOMERS, SERVICE US or LOOSE US. These call center individuals are doing more harm to the banks than good. I very often hang up on people and call back again to speak to someone else. When I do business, it is a 1-3 trial period, after 3 months I make my decision, yeh or neh. Unfortunately, all these banks function from the same SLEAZY platform, SCREW the customer. Today, a hard choice, which bank? They all STINK, in the final analysis, it is pretty much, “THE BEST of the WORST”, very much like the medical arena, where, now an appointment is an “ENCOUNTER”. DON’T YOU LOVE IT!!

1
Date of experience: Dec 18, 2018

Review of tempsl

J'ai passé commande en juillet pour un…

J'ai passé commande en juillet pour un article, au bout d'un mois toujours pas reçu, après vérification avec TEMPS L, colis égaré. Je repasse commande, je reçois l'article, mais dans le commentaire, article non compatible, je renvoi donc mon article en relais colis, je ne règle rien... On me rembourse en m'amputant 3,99 Euros, je demande la raison, TEMPS L me répond que c'est normal!!! Pourquoi normal j'ai déjà réglé, 3,99 Euros pour le recevoir, on me retient encore 3,99 Euros !!! C'est de l'arnaque pure et simple, procédé de MAFIEUX, j'ai commandé le meme article chez AMAZON, moins cher et pas de retenu de frais, ce qui est inadmissible et honteux. TEMPS L prend les gens pour des imbéciles et récupère 3,99 Euros sur chaque commande. Je vous invite à passer votre route pour éviter ces ARNAQUEURS!!! A FUIR ET A EVITER, PRODUITS CHERS ET CHINOIS!!!Plus jamais il ne m'arnaquerons!!!

1
Date of experience: Oct 03, 2022

Review of southwest

Most NOT on time airline in the…

Most NOT on time airline in the industry. Late 7 out of last 7 flights. I’m canceling my Southwest Airlines Rapid Rewards card!

1
Date of experience: Aug 03, 2023

Review of snapchat

Snapchat: Fun and Creative, But Needs Some Work

Snapchat is a great app for sharing photos and videos with friends and family. It's fun and creative, with lots of filters and editing tools to choose from. However, it can be a battery drain, and there are some security and spam concerns. Plus, some of the features can be buggy.Overall, I still recommend Snapchat, but I hope the developers will address some of the issues in the future.Here are some specific recommendations:Improve battery optimization.Do more to address security and spam concerns.Fix any bugs that are causing features to malfunction.Despite its flaws, I still think Snapchat is a fun and creative app that's worth using.

4
Date of experience: Oct 10, 2023

Review of sendgrid

Absolutely abysmal support

Absolutely abysmal support. I had a critical non-delivery issue with one of my client websites and it took SendGrid 25 DAYS TO SEND THE INITIAL CONFIRMATION for that high priority ticket, and it was just to ask if I still needed help. Support is obviously not important to them. Obviously, I had plenty of opportunity to shop around, so I have moved to Postmark -- the service and support have been absolutely amazing and my only regret is that I didn't choose Postmark in the first place.

1
Date of experience: Sep 19, 2020

Review of crocoblock

Great product and amazing team behind it!

Great product, as an amateur i needed their support so hard. They helped me to get everything setup in one day. Video assistance, chat assistance. Such a knowledgeable team. Thanks thanks thanks thanks thanks !!!!

5
Date of experience: Aug 11, 2023

Review of cloudflare

They charge me 2 plans/month

They charge me 2 plans/month, I sent many messages and nobody replied to me. I try to reach them out but impossible.

1
Date of experience: Jun 18, 2024

Review of expressvpn

Just don’t use this service

This is a horrible product. It takes control of your device and not let you use them. Hey if I’m willing to except a reasonable amount of risk it’s on me. You warn me and don’t take control of my device. This is a horrible vpn.

1
Date of experience: Jan 22, 2025

Review of dashlane

Helpful Support

Fast and helpful support response

5
Date of experience: Jul 26, 2023

Review of LinkedIn

Impossible to contact directly the…

Impossible to contact directly the company. We are paying xK per year for their services. Fake profile are adding on our company. Report are not taken seriously. The same fake profile are contacting randonmly people on our behalf. Our Google review has taken a twist due to these stolen identity. Linkedin is good to remind the client to pay but not there to support them.C De BruynItechscope

1
Date of experience: Jan 12, 2024

Review of X (Twitter)

Toxic

It turned into a toxic cesspool when Elon bought the company.

1
Date of experience: Jan 01, 0001