I will start by reiterating *if you subscribe online, it is impossible to cancel*. I signed up for the £1 for three months trial. After 6 weeks, I decided to cancel as I'm moving to Canada soon & wanted to start getting things in order. Firstly, you cannot cancel from your membership page, or anywhere else on the website, or app. You cannot email to cancel - they direct you to a Chat Service, who then direct you to a free phone number (yes really), which rings out for hours on end. I finally managed to 'speak' to a person on the Chat, who said she'd help but then refused - you cannot cancel the trial until the last 3 weeks of the subscription date. No exceptions -if you die, someone else has to wait until the correct date to call & cancel (I asked about this scenario). If you're moving abroad, same thing. They will also not send any reminder to tell you what date your sub will renew. The customer service rep was rude & absolutely unhelpful. Shockingly poor from a so called British institution.
