Jena Tolliver

Reviews

Review of bedbathandbeyond

Worst Customer Service

BBB has the worst customer service I have ever encountered! I purchased a cocktail table and when it arrived; it was damaged and defective; the tabletop had a dent in it and there was missing hardware; (hinges and cam screws) which were needed to assembly. I immediately reached out to CS which is outsourced to a 3rd world country and had to explain the issue numerous times. I was then asked to send a picture of the tabletop along with the circled parts from the inventory sheet that were missing, which I did. The CSR said that she would contact the manufacturer and have them replace the tabletop and missing hardware. Needless to say, I never received the replacements. I called and e-mailed 30 times consistently for over a month, and even though I had a case number, each time I spoke with a CSR on the phone or one replied to my e-mail I would have to reiterate the entire problem again, so exhausting. 30 days later I initiated a return for a refund as it was pretty obvious that they were not going to provide the exchange for the defective pieces. In spite of their return policy, I was told by customer service that the company refused to accept the return, as they said it was in perfect condition when it was delivered; how would they know what condition it was in when I received it. After some persistence I spoke with a supervisor and she said she would escalate the claim with the manufacturer but they were unable to get a response from them. When I followed up again, I was told that the return window had closed and I was no longer eligible for a replacement or refund. I tried to dispute it with my bank's customer service, but because BBB closed the case, my bank will not dispute the charge. I think they purposely do not resolve the issue until the return window closes and you can longer get a refund. I feel like I have no recourse. Not only am I out $350.00; I have a product that's useless. When I spoke with other people about my dilemma, I found out that a lot of them had the same return issues; how is this even acceptable. I have also contacted Better Business Bureau and I am hoping for a better outcome. I will never, ever buy anything from BBB again

1
Date of experience: Jul 06, 2024

Review of amazon

Very bad customer service

Very bad customer service, impossible to communicate

1
Date of experience: Mar 06, 2023

Review of zara

Outstanding Customer Service at Zara Fields

I received a damaged package from PostNord with a missing item and had been trying in vain to contact PostNord through various channels and written to Zara as well. I decided to visit Zara in Fields, where I received outstanding customer service from Paula. She went above and beyond to reach Zara’s phone support for me and managed to get the issue resolved. It was such a huge relief after 1.5 weeks of stress. Thank you once again for your help, Paula. You truly made my day so much better!

5
Date of experience: Jan 13, 2025

Review of thriftbooks

Books always in good condition, great prices and fast delivery

I have bought various books over the last few years. They are always in great condition, regardless of being used and always delivered quickly. Thriftbooks is my go to for all books, almost better than the library!

5
Date of experience: Jun 29, 2025

Review of siteground

Support solved our issue today in a…

Support solved our issue today in a matter of minutes. On a weekend! We love SiteGround.

5
Date of experience: Apr 12, 2025

Review of nbc

Andrea Mitchell reported today on…

Andrea Mitchell reported today on Israel/Palestine disaster. She FAILED any report/reference to President Biden’s (5) calls to Bibi. If you think she brings you relevance best of luck. Time for better than this. Mark Hession. 508-965-7879.

2
Date of experience: May 21, 2021

Review of lenovo

Never buy from here

Never buy from here. Received a faulty laptop then had such hassle trying to replace it, awful customer service. They collected my laptop and only gave a time slot of 9-17:00. Then the replacement was set to be shipped to my old address and they wouldn't change it.Dont bother buying from here go to Currys or bigger physical shop.

1
Date of experience: Mar 25, 2020

Review of getyourguide

We bought tickets for a tour or Pompeii…

We bought tickets for a tour or Pompeii with audio guide. The pick-up point for tickets on the map was in the middle of nowhere. The Get Your Guide help phone line didn’t answer. When we finally found the place to collect our tickets at the main entrance, we were told that the number of entrants had reached the daily limit and we would have to come back the next day. Only our persistence got us through the gate in the end. Find another seller and stay away from these cowboys.

1
Date of experience: May 02, 2025

Review of expressvpn

An hour late to cancel the 7 day free…

An hour late to cancel the 7 day free trial and was charged for a 24-month plan. Agent was very helpful to help with my refund request. Will wait until it is refunded in my account.

5
Date of experience: Dec 16, 2024

Review of expressvpn

Marcie

First of all, Marcie was kind, which is the most important trait. Secondly, she was clear and straightforward.

5
Date of experience: Jan 05, 2025

Review of LinkedIn

Great for social interaction and…

Great for social interaction and getting job feeds. However there is no customer support or able to receive specific job recommendations, since it does not really take into account many factors of an applicant's skills and years of experience. For example with multiple years of experience, I still get junior and internship level recommendations.

3
Date of experience: Jul 18, 2024

Review of X (Twitter)

I have no use for a site that censors…

I have no use for a site that censors me. Many alternatives out there.

1
Date of experience: Jan 01, 0001