We bought tickets for a tour or Pompeii with audio guide. The pick-up point for tickets on the map was in the middle of nowhere. The Get Your Guide help phone line didn’t answer. When we finally found the place to collect our tickets at the main entrance, we were told that the number of entrants had reached the daily limit and we would have to come back the next day. Only our persistence got us through the gate in the end. Find another seller and stay away from these cowboys.