I received a damaged package from PostNord with a missing item and had been trying in vain to contact PostNord through various channels and written to Zara as well. I decided to visit Zara in Fields, where I received outstanding customer service from Paula. She went above and beyond to reach Zara’s phone support for me and managed to get the issue resolved. It was such a huge relief after 1.5 weeks of stress. Thank you once again for your help, Paula. You truly made my day so much better!
