i was currently in the 4th QTR on Madden when a message from an unknown user name popped up. the message was telling me that my Fortnite account is very nice.so I naturally asked excuse me?to the reply your fortnite account is LIT. confused again i responded with Sorry i don't follow.this user then proceeded to give me my email address, password, and First name and told me that on this occasion he feels like being nice and wont fully hack me. but i should change my password as there are a lot of bad people out there (not him of course)naturally i called Xbox Customer service straight away to report the user and the activity as we all know that with those details he has all my card detailsaddress detailsfull nameall the info required to make accounts on sites like amazon and spend my money or worse. in speaking with customer service i was simply asked to change my password (baring in mind the user already has the email address so my password change will just notify him) and i can report his message and quote "i think that will be enough and the other team should investigate"i then tried to explain the severity of this and the fact the agent didn't even once ask for the users username or any kind of details about the "hacker" after me highlighting the security risk and this is more that just games and xbox'sthe advisor showed no compassion at all and didn't fully grasp the situation. when i asked to speak to someone higher they became very belligerent and refused stating there are no managers, supervisors or team leaders on site. when i then asked for a call back i was denied this. also was advised to set up a new Microsoft account , even though again i tried to explain all my brought content through xbox is digital so i would lose all access to this which is in the £1000's (14 year live member)i cant even begin to comprehend this service as i think they are missing the core issue here, my personal details including my home address where my 3 year old also lives is in the hands of an unknown person. at the end of the call i have no direction and i have no idea what to do and who to turn to. i have backed Microsoft and XBOX forever but now.. and in the day and age of GDPR... this is not the best experience****update 2nd call (I called back)****I have been told that they cant move or transfer my account for safety.. and if I report my account and the enforcement team don't deem I have been hacked my account will get shut down indefinitely.so my options are Wait to get compromised and then fight with themor report it and if they deem nothing is wrong lose 14 years of purchase and payments.
