Very bad experience trying to resolve an issue with Xbox live. The call center and chat wasted over 90 minutes of my day only to hang up on me. I asked for a supervisor because my credit card info may have been compromised or used by one of the kid's friends and they said too bad, so sad, call the bank, we don't refund fraudulent purchases or tell you who is charging your account because the account info we are charging is not your email... Say what??? I know it's not my email. That's why I am trying to find out how to stop the charges and get a refund. The call center is somewhere overseas because I could barely understand them.
