In a nutshell absolute joke, when it comes to getting your money back from Xbox, nobody has a clue what the hell is going on, you have reference numbers for the sake of reference numbers all with the same status has the one before " there been escalated to higher level" what Bill Gates, joking apart we had £477 pound taken from us and has caused financial and mental stress with no light at the end of the tunnel, until they get there act together???
