I subscribed to Xbox live 1 year ago and sold my Xbox after a couple of months of use. Annoyingly I forgot to cancel this subscription and unknowingly I was charged £50 for the renewal of the yearly subscription. Obviously this came to a surprise so I attempted to contact the Microsoft store to see if they could refund me. - I am assuming here they can see my account has been unused/inactive for over 6 months at this point. I did not receive a reply. I then chased 4 days later however have since not had a reply. It has now been two weeks later.
