Disappointed my refund request was denied. An accidental purchase made and now I have to keep it. I've played and enjoyed Xbox for well over 10 years, and this is the first time as a truly loyal customer I've felt like none of that mattered, and I'll just be treated like a nobody.Everyone should absolutely have exceptional customer service, but tenure and loyalty should go some way to decision making too.Too strict, bad taste. Really unfortunate.
