Temu Customer Service,I am formally dispute the handling of my recent return associated with tracking number 404388256269, and to request a detailed explanation regarding six additional items that you claim were received under this return but allegedly belong to another account.1. All Items Were Returned TogetherI returned a total of seven (7) items in one sealed parcel, using the return label and tracking number provided by Temu. The parcel, measuring 380mm x 470mm and weighing 1.70 kg, was shipped and delivered successfully. The tracking information confirms that the parcel was received by Temu.2. Acknowledgment of Six Extra ItemsYour team has acknowledged receiving six additional items in the same parcel but claims they are associated with another account. This assertion is not only improbable but unfounded, as the parcel was sealed by me and contained only the items I originally purchased and intended to return. It is unreasonable to suggest that items from another account could have been included without explanation.3. Lack of Logical ExplanationIf these six items do not belong to me, then the following critical questions must be addressed: • Why were these items received and processed under my tracking number? • Why were they accepted into your return system without being flagged at the time of receipt? • On what basis does Temu assert that these items belong to another customer without providing supporting evidence?4. Request for EvidenceTo resolve this matter transparently, I request the following: • A complete list of the six items you claim are from another account. • Concrete evidence proving these items were not included in my original order or return. • Any internal documentation, tracking logs, or audit trails linking these six items to a different account.5. Request for Immediate RefundGiven that: • I returned all seven of my items in a single, sealed parcel using the provided return label, • The parcel was delivered and received under the specified tracking number, • There is no presented evidence of any error or wrongdoing on my part,I am formally requesting a full refund for all seven items returned. The alleged presence of additional items should not delay or invalidate my refund, particularly in the absence of clear proof that the error originated from my side.
