Between TEMU and EVRI I’m never getting this refund. I sorted a return label for 10 items and dropped it off at the EVRI drop point on May 3rd. I’ve already left a review for EVRI, but TEMU haven’t been much better. Both are telling me the parcel is on its way, I know it’s not at the location anymore and I have no confirmation of collection either; so where is it!? TEMU customer service haven’t shed any light on my situation and if anything added to my frustration. Zero accountability, emotional intelligence or empathy what so ever. It’s been 3 weeks! TEMU said it’s not at the warehouse yet, but it’s been dropped off…I know that, I DROPPED IT OFF! The parcel is probably lost or stolen, that’s the only other avenues surely. I’ve been advised to go BACK to TEMU tomorrow for an update. All I want, is confirmation the parcel is going to be reviewed and refunds issued, or told it’s lost (by TEMU or EVRI) so I can try claim through my credit card provider. It’s an absolute shambles of a service by TEMU and their delivery partner EVRI. I want my refund, and thereafter will no long be using, or recommending TEMU ever again. Such a shame. *** TEMU, please reply with a better response than the ones I’ve seen on here, ie, sending me to the return/refund pages or speak to a live chat person. Prove your a person actually looking and caring about customers***
