I purchased two night tables which were advertised as "local." I paid for them but when I received confirmation of the sale, there was $72 in import duties charged. I complained, and indicated that I would be returning them. I was instructed to arrange for the shipping, pay for it, and I would be reimbursed, but they only reimbursed me for the cost of the items, not the duty and not the shipping charges. it took several weeks to get the refund and I am now arguing with them over the shipping charges and the duty. They now say that I will not receive a refund on the duty because it was not their fault nor was it the fault of the manufacturer. However, it was advertised as “Local” which to me means it’s in my country or my city and therefore I should not have had to pay duty. It’s actually kind of interesting because when I was initiating the complaint, their agents agreed that it said local but still denied that they were responsible. I think they just try to out-wait you and hope you’ll go away.There is an update to the above. Perhaps due to my persistence, TEMU has now processed a credit equal to the return shipping charges, but still take no responsibility for the fact the the item was described as "Local" yet was actually shipped from the US which resulted in import charges. I will likely use up this credit but after that is gone, do not think I will deal with them again because they are not particularly good at taking responsibility for their own errors.My best advice is not to buy anything too expensive from them so you won't experience what I went through.
