Purchase 67 it bad enough had to make it into 6 delivery to avoid extra tax which with them is non refundable if returning the items to themNone of the items were as described they were all trash spent £715.00 When you picking for delivery, you have an option to pick royal mail But for return it can only be returned by the worst delivery company who changed it name from Herms to Evri to hide it bad repetition of losing parcels.They do not have telephone support Teum think you can speak to someone from Evri fact of the matter is you can notThe telephone number it a automated system which is unhelpful and will not connect you to any customer support agent And because it a track return to a retailer your unable to submit a claim with themEvri website say if their no movement after 14 days the item is class as missing/lost contact the retailer and ask them to start an investigation with us But try telling this to Temu every time you say item are missing they telling you the same mumbo jumbo which Dear Valued Customer,Thank you for reaching out to the Temu Customer Service Team. After reviewing your return update with our team. Based on update, your return is currently in transit and has not yet reached the warehouse. Please be aware that there may be a delay in updating the return status due to delays in the logistics tracking system and as information, our warehouse team still not received your return package yet. However, this will not affect the processes for receiving, inspecting, and processing returns. Once the warehouse receives your return package and completes the quality inspection, we will promptly initiate the refund process.If you have any further questions or concerns, please do not hesitate to contact us.Best regards,ZyonTemu Customer Service TeamThey unable to grasp the situation sort the the problem out Instead they think the item are not missing.On the terms of the contract, they signed with EvriEvri say that after the item is dropped of by your self or pick-up by our driver your responsibility ends on a track return label After that point should the item fails to reach it destination or get damaged on it way to it destination.The sender who sent you the label must submit a claim and investigation with usNormally you would rise the situation with the retailer they would refund you and submit a claim with us for the missing item Unfortunately as you did not pay for the return you are not classed as our customer you are classed as the sender of the label customer.This part of the problem Teum are unable to grasp and think an item that been in transit for more then 14 days is not classed as lost/missing but still in transit on it way back to them when in fact the below 6 order number are now classed as lost/missing by EVRI PO-210-03545378396790738-D01, PO-210-03545371694710738-D01, PO-210-03545480809590738-D01, PO-210-03545478433910738-D01, PO-210-03545477407350738-D01 PO-210-03545488333430738-D01My only option is to contact PayPal and seek help from them because Team will not do anything to help you when return go missing I knew should paid for postage my self and sent the item by RoyalmailThey hundred times better then crap cheap Evri.Even even though a lot of retailers use Evri they all understand that after the certain number of days if the return is not been delivered back and the tracking has not had any updates they would class it as lost and refund their customer and take the matter up with carrier. But with Team they like to scam their customers and feed them a bunch of lies over and over again.God know how much money they pocketing on track return label when the items go missing.They have no policy on what you should do o return item when they get lost on it way to them.And you use their return label Only when they delivering the item they say after 15 days it classed as lost if it does not arrive.
