I ordered some products from **Temu**, and unfortunately, the delivery was handled by **Evri** — and that’s where everything went wrong.Evri attempted to deliver the parcel on **17th June 2025 at 12:54 PM**, but **no one was at home** at the time. Despite this, they left the parcel **in an open place outside** the house and marked it as delivered to the *porch* — **we don’t even have a porch!** That was their first major mistake.Unsurprisingly, when we returned home, the parcel was **nowhere to be found**.I contacted both **Evri and Temu customer service**. Evri? **No response at all.** Completely silent. As for Temu, their customer service keeps **raising tickets**, but every time, I just get the same message: *“Delivery was completed.”* That’s it. No investigation, no action, no support.If I had actually received the parcel, why would I be **chasing them repeatedly**? It’s insulting and frustrating to deal with a support system that **refuses to listen or help**.This entire experience has been a nightmare. From careless delivery by **Evri**, to **Temu’s robotic and ineffective customer service**, it’s clear that **neither company is interested in actually solving customer problems**.**I will seriously reconsider ordering from Temu again if Evri is the delivery partner. Total failure on all ends.**""Poor Investigation and No Proof of Delivery""After submitting my initial review, Temu responded saying they would investigate and get back to me. However, they keep insisting that the package has been delivered — even though no one was at the property at the time, and the doors were closed.I have asked them repeatedly to provide proof that either I or someone at my property received the package by hand. They have failed to provide any such proof. It’s extremely frustrating that their investigation team doesn’t seem to carry out a proper check — they simply close the ticket without a thorough review.This experience has been very disappointing. I expected better service and a more responsible approach from Temu.
