Tableau is a nice software for analysis and for sharing dashboards but they are extremely incompetent in running their business.I can't believe such a large operation runs in such amateur principles.I purchased tableau for two companies I worked for. The first one we bought our licenses and it worked ok. Crazy weird process for paying for stuff (considering we were in 2017, they process was something from early 2000s).Now, second company I'm buying tableau. I got Tableau online and a desktop license (not gonna mention their pricing changes that just messed everything up). I got the invoice and paid.Next, to download the keys I was sent the wrong keys, for Tableau Server, which was of no interest to us. So Contacted support and told them the mistake.They blamed it on "a migration" (I wonder who was the smarty pants who exchanged the cheapest license for the most expensive one) and gave us a "Trial" account for tableau online. That worked fine for a month until it started showing that our environment was in trial and it would be turned off soon.3 months in, we 1) still don't have the trial online environment, 2) no sign of the Tableau Online we actually paid for and 3) support is still "migrating" our tableau server license to our tableau online license. I wonder how do they intend on being a top software vendor when they can bearly operate a website and a license system. Terrible experience but the desktop software is good....
