Our company had one Tableau Cloud Creator license and when we downloaded the Desktop version, the only way to do it was apparently through a "free trial" even though our rep told us that our Creator license price included the Desktop version. I asked our rep:"Question for you - I downloaded Tableau desktop today, but the only option I saw was to sign up for a 14-day trial. I thought it was already included in our subscription so I wanted to make sure that the 'trial' doesn't cost anything extra when the trial period is over ? " And her exact response was, "The trial does not cost anything, it is a free trial. I do see an active trial in your file - you are ok to use it if you'd like. Once it expires your license will take effect."I told her that she hadn't answered my question and asked for a call to discuss and never received a response. Meanwhile, Tableau did add another license (that we did not request) and it has been weeks and they still have not resolved it and keep sending us "outstanding invoices." Beware - their pricing and the way that they handle adding licenses is not at all straightforward and response times are terrible.
