I bought 2 Philips espresso/coffee machines and both are now defect.- Senseo Sarista (price: 300 euro). Defect after 3 years.- Philips 3000 series, HD8824/01 (price: 300 euro). Defect after 2.5 years.Warranty is 2 years, so in both cases I had no rights whatsoever. I contacted Philips about this, but they did not want to repair for free.They could not tell me how much the repair was gonna cost me. If I agreed to repair, then I had to pay 2 times for the shipment (15 euro) and 35 euro investigation costs. Of course I did not agree with that cause in the worst case scenario the repair costs would be to high and then I lost 50 euro and still have a defect product.They gave me an other option as well and that was a 40% discount coupon. Sounds reasonable, but I will explain why it’s not so great. First of all you have to use that coupon in their own webshop. They use mainly suggested retail prices (so it’s way overpriced). Second of all, it only counts for items in stock. Guess what, only 10% of all products are in stock. Even if you find a product for a decent price, then you should ask yourself why buy another Philips product if it’s lifetime is only 2-3 years where the customer service fails if their products are broken. In my case, I will never buy any Philips products again. Please be careful!
